Sr Lead P&T Operations - 11591

Coupa Software

Indi, Bengaluru

10-12 Years

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Posted 21 hours ago
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Job Description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa

ðŸ¹ Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

ðŸ¹ Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

ðŸ¹ Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on blog and hear from our employees about their experiences working at Coupa.

The Impact of a Sr Lead P&T Operations at Coupa:

This role directly impacts customer trust in Coupa innovation, the success of product adoption and launches, operational predictability at scale, and the quality of cross-functional collaboration across the company. By institutionalizing how Coupa collaborates with customers before and during launch, this role enables faster learning, reduces delivery and adoption risk, and ensures value is delivered with confidence and consistency.

Coupa is seeking a Sr Lead P&T Operations to define, own, and scale how we partner with customers throughout the product lifecycle particularly during Early Adopter (EAP), Limited Availability (LA), and Managed Availability (MA) phases.

This role sits within Product Operations and reports to the Senior Director of Product Operations. It serves as the program owner for Coupa's customer collaboration operating model ensuring new capabilities are introduced to customers in a way that is intentional, evidence-based, and trust-building, while enabling Product, Engineering, and Go-To-Market teams to learn quickly and scale responsibly.

This is not a sales, marketing, or product management role. It is a strategic Product Operations leadership role responsible for designing operating models, governance, and execution frameworks that enable consistent, high-quality customer collaboration. This role is designed to extend adjacent product operations initiatives as the organization evolves

What You'll Do:

Own the Customer Collaboration Operating Model
Define and operationalize Coupa's Customer Collaboration Programs, including:
- Early Adopter Programs (EAP)
- Limited Availability (LA)
- Managed Availability (MA)
Establish clear program definitions, objectives, guardrails, and success criteria for each collaboration model
Ensure consistent application of these programs across product lines, preventing ad-hoc or inconsistent customer exposure
Strategic Program Leadership
Serve as the executive owner for how customers are:
Selected and onboarded into collaboration programs
- Engaged throughout the program lifecycle
- Offboarded or transitioned as capabilities mature
Balance customer value, product learning, operational risk, and GTM readiness in all program decisions
Act as a trusted advisor to Product, Engineering, and GTM leaders on when and how to engage customers pre-GA
Cross-Functional Orchestration
Work in close concert with:
- Product Management & Engineering to align learning objectives, readiness expectations, and instrumentation
- Product Marketing & Customer Marketing to validate messaging constraints, positioning readiness, and launch sequencing
- Customer Success & Support to ensure enablement, escalation paths, and operational readiness
Drive alignment through clear standards, structured forums, and data-backed recommendations
Customer Insight & Feedback Systems
Design and scale mechanisms to capture, synthesize, and operationalize customer feedback from collaboration programs
Ensure insights flow back into:
- Product and engineering decisions
- GTM readiness and enablement
- Adoption and value realization strategies
Partner with Community, and Customer Advisory Boards (CABs), Product Innovation Councils (PICs) run by Product Success, and other customer collaboration vehicles as appropriate
Governance, Standards & Scale
Define and maintain standard operating principles, templates, runbooks, and tooling for customer collaboration programs
Establish governance to ensure programs are:
- Intentional, not opportunistic
- Measured, not anecdotal
- Scalable, not bespoke
Continuously evolve the model based on outcomes, organizational maturity, and customer needs
Metrics, Insights & Executive Reporting
Define and track evidence-based success metrics across:
- Adoption and usage
- Usability and customer experience
- Operational readiness and supportability
- Value realization and risk
Provide executive-level insights and recommendations on:
- Program progression
- Readiness to advance to GA
- Areas requiring remediation or investment

What You Will Bring to Coupa:

Strong operating-model and systems thinking
Ability to lead through influence and structure rather than authority
Comfort navigating ambiguity and driving clarity
Data-driven decision maker with experience defining leading and lagging indicators
Executive-level communication and stakeholder management skills
10+ years of experience in Product Operations, Customer Programs, Technical Program Management, Platform Operations, or Product Enablement
Proven experience designing and scaling customer collaboration, beta, pilot, or early access programs in a B2B SaaS environment
Strong track record working across Product, Engineering, Product Marketing, and Customer Success
Experience operating at Manager or Senior Manager level in complex, matrixed organizations

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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About Company

Coupa SoftwareJob Source: jobs.lever.co

Coupa Software is a global technology platform for Business Spend Management. The company is headquartered in San Mateo, California with offices throughout Europe, Latin America, and Asia Pacific. Coupa helps companies gain visibility into, and control over, the money and resources spent within their organizations.

Job ID: 149247913

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Last Updated: 17-06-2026 00:47:20 AM

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