Role Summary: Technical Lead and Service delivery. Own operations and resilience (DR/BCM), deliver secure solution designs for new requirements, and drive cloud adoption/migration (AWS/Azure) with strong governance and audit readiness.
Key Responsibilities
- Lead IT service delivery across infrastructure, cloud platforms, applications support, and IT operations.
- Ensure service availability, performance, security, and compliance with business and regulatory requirements.
- Drive incident, problem, and change management in line with ITSM best practices.
- Oversee cloud operations, disaster recovery readiness, and business continuity planning.
- Manage vendors, service partners, and internal teams to deliver agreed service levels.
- Lead continuous improvement initiatives focused on automation, service quality, and operational efficiency.
Qualifications & Experience
- 15+ years of experience in IT infrastructure, service delivery, cloud operations, or enterprise technology leadership.
- Strong experience in the insurance or BFSI/ Insurance domain.
- Proven track record in cloud transformation, disaster recovery, and high-availability environments.
- Good understanding of ITSM, governance, incident response, and service operations.
- Experience in leading cross-functional teams, vendors, and strategic technology initiatives.
Key Skills
- Cloud platforms: AWS, Azure, hybrid cloud
- ITSM and service delivery governance
- Infrastructure operations, monitoring, backup, and recovery
- Security, compliance, and audit readiness
- Disaster recovery, vendor management, and team leadership
Leadership Competencies
- Strategic thinking and execution focus
- Stakeholder and vendor management
- Team leadership and people development
- Problem-solving and decision-making
- Communication, governance, and accountability
Key Success Measures
- Consistent achievement of service uptime and SLA targets
- Strong service reliability and reduced incident impact
- Successful delivery of transformation and resilience initiatives
- Compliance with governance, security, and audit requirements
