Role Summary: Technical Lead and Service delivery. Own operations and resilience (DR/BCM), deliver secure solution designs for new requirements, and drive cloud adoption/migration (AWS/Azure) with strong governance and audit readiness.
Key Responsibilities
- Service Delivery: Own infrastructure and security operations across on-prem and cloud; ensure availability, performance, capacity, and SLA compliance.
- Architecture & Transformation: Design secure, scalable infrastructure solutions for new requirements; lead technology selection, RFPs, and delivery governance.
- Cloud (AWS/Azure): Execute cloud adoption/migrations; define connectivity, security baselines, and cost optimization.
- Core Platforms: Lead AD, Exchange/O365, endpoint services, virtualization (VMware/Hyper-V) and app delivery (Citrix XenApp).
- Resilience (DR/BCM): Own DR strategy, run DR drills/failovers, and meet agreed RPO/RTO with updated runbooks.
- ITSM & Security Governance: Drive incident/RCA, change controls, monitoring improvements, and compliance alignment (ISO 27001, CIS).
- 14–18 years in IT infrastructure/service delivery and solutioning (BFSI/Insurance preferred).
- Strong hands-on exposure: AD, Exchange/O365, DNS, endpoint management, secure access controls.
- Virtualization & app delivery: VMware/Hyper-V, Citrix XenApp.
- Cloud: AWS and Azure (migration + steady-state ops); cost and security governance.
- DR/BCM ownership with DR drills/failovers and defined RPO/RTO.
- ITIL/ITSM practices (incident/problem/change), KPI reporting, vendor/OEM management.
- Security governance and audits: ISO 27001, CIS benchmarks (plus WAF exposure is a plus).
Key Deliverables / KPIs
- Availability: Meet uptime targets (e.g., 99.95%+) and reduce recurring incidents.
- Incident & Problem Management: Improve P1/P2 resolution time and RCA/problem closure.
- Change Success: Reduce failed changes and improve deployment success/lead time.
- DR Readiness: Successful DR drills/failovers and adherence to RPO/RTO.
- Security & Compliance: Baseline compliance and timely audit observation closure.
- Regulated BFSI experience with audit/regulatory interactions.
- Monitoring/observability and automation exposure
- AWS Certified Solutions Architect
- Microsoft Certified: Azure Administrator / Azure Solutions Architect
- ITIL Foundation
- ISO 27001 Lead Implementer / Lead Auditor
