Sr. IT Support Engineer

SynapseIndia is a software development company with over 26 years of experience, featuring development offices in India and the USA. We serve clients worldwide, delivering innovative solutions tailored to their needs. Our Noida SEZ office is conveniently located just a 10-minute walk from the nearest metro station.

Why work with us

• Partnerships with Industry Leaders: We are a Google and Microsoft partner, staffed by certified professionals.
• Global Presence: As a multinational corporation, we have clients and employees across the globe.
• Structured Environment: We follow CMMI Level-5 compliant processes to ensure quality and efficiency.
• Timely Salaries: We have consistently paid salaries on time since our inception.
• Job Stability: Despite market fluctuations, we have not had to lay off employees.
• Work-Life Balance: Enjoy weekends off on the 2nd and last Saturday of every month, with no night shifts.
• Our employees are 100% satisfied, thanks to a culture of trust and growth opportunities.
• Eco-Friendly Workplace: We promote health and well-being with special anti-radiation and energy removal features in our offices.
• We prioritize the job security of all our employees.
• We celebrate all festivals with enthusiasm and joy.
• Yearly Appraisals: Exceptional performers can receive over 100% increments during appraisals.
• We recognize and reward top performers on a monthly basis for their outstanding contributions.
• We provide Accidental and Medical Insurance to our employees.

Who are we looking for

Designation : Sr. IT Support Engineer
Experience Range : 8+ years

What skills and experience are we looking for

• Good communication skills (verbal and written)
• Strong analytical and problem-solving abilities
• Should have knowledge of using any AI tool.
• Active Directory (AD) - Mandatory
• Microsoft 365 (M365) - Mandatory
• Windows OS - Installation, configuration, maintenance, and troubleshooting
• macOS - Installation, configuration, maintenance, and troubleshooting
• System formatting and reinstallation
• Vendor coordination and follow-up
• Antivirus server handling and management
• WSUS (Windows Server Update Services)
• ISP coordination and troubleshooting
• Routers and switches
• LAN setup and troubleshooting
• DHCP and DNS
• VPN and RDP configuration and troubleshooting
• Hardware troubleshooting for laptops and desktops
• Software installation, configuration, and troubleshooting
• IT asset management and tracking
• Network and printer-related troubleshooting
• Data backup and basic backup management
• Employee onboarding and offboarding support
• Troubleshooting and user support through chat, calls, and ticketing systems
• Ability to use ChatGPT effectively for IT troubleshooting, issue diagnosis, and finding solutions