Sr. IT Support Engineer

SynapseIndia is a software development company with over 24 years of experience, featuring development offices in India and the USA. We serve clients worldwide, delivering innovative solutions tailored to their needs. Our Noida SEZ office is conveniently located just a 10-minute walk from the nearest metro station.

Why work with us

• Partnerships with Industry Leaders: We are a Google and Microsoft partner, staffed by certified professionals.
• Global Presence: As a multinational corporation, we have clients and employees across the globe.
• Structured Environment: We follow CMMI Level-5 compliant processes to ensure quality and efficiency.
• Timely Salaries: We have consistently paid salaries on time since our inception.
• Job Stability: Despite market fluctuations, we have not had to lay off employees.
• Work-Life Balance: Enjoy weekends off on the 2nd and last Saturday of every month, with no night shifts.
• Our employees are 100% satisfied, thanks to a culture of trust and growth opportunities.
• Eco-Friendly Workplace: We promote health and well-being with special anti-radiation and energy removal features in our offices.
• We prioritize the job security of all our employees.
• We celebrate all festivals with enthusiasm and joy.
• Yearly Appraisals: Exceptional performers can receive over 100% increments during appraisals.
• We recognize and reward top performers on a monthly basis for their outstanding contributions.
• We provide Accidental and Medical Insurance to our employees.

Who are we looking for

Designation : Sr. IT Support Engineer
Experience Range : 5+ years

What is the work

• Monitor and respond to multiple IT support email accounts and helpdesk tickets throughout the working day, ensuring timely resolution, regular updates, and effective user communication.
• Provide end-user technical support for hardware, software, and network-related issues, including laptops, desktops, VPN, RDP, Microsoft 365, email, printers, internet connectivity, and website-related problems.
• Configure, install, maintain, troubleshoot, and upgrade Windows PCs, Mac mini, and MacBook systems, including operating system installation, iOS/macOS updates, data backup, restoration, and hardware diagnostics.
• Install, configure, update, and troubleshoot business applications and software, including Microsoft Office, Microsoft 365, mobile applications, and other organization-approved software.
• Manage and maintain firewall security, antivirus solutions, endpoint protection, and other security tools to ensure the organization's IT infrastructure remains secure.
• Monitor and troubleshoot network infrastructure, including LAN connectivity, VLAN configuration, network loops, switch ports, internet connectivity, and overall network performance.
• Coordinate with hardware vendors, service providers, and OEM support teams for warranty claims, repairs, replacements, and issue resolution.
• Regularly monitor and manage all IT assets and infrastructure, ensuring optimal performance, security, and availability of systems across the organization.
• Coordinate with Internet Service Providers (ISPs) for internet connectivity, leased line management, bandwidth upgrades, and outage resolution.
• Administer and maintain Microsoft Active Directory, user accounts, access permissions, and Microsoft 365 administration.
• Maintain accurate inventory and lifecycle management of all IT assets, both physically and through asset management software.
• Perform routine preventive maintenance, health checks, system updates, and security patch management to minimize downtime and ensure business continuity.
• Support new employee onboarding and employee offboarding activities, including system setup, account creation, access provisioning, and asset allocation/recovery.
• Ensure compliance with organizational IT security policies, backup procedures, and standard operating processes.
• Escalate complex technical issues to senior team members whenever required and track them until successful resolution.