Key Responsibilities
JOB DESCRIPTION
Server lifecycle management encompasses the comprehensive process of managing a server's journey from deployment to its eventual retirement, encompassing all stages of its operational life.
Services Include
- Server Decommissioning
- Server Evergreen
- CMDB Data Stewardship
- Data Governance
- Asset Tracking
- Technical Debt Reduction
- GRE Activities
- Mentoring Junior Engineers
- Develop training materials and Ongoing Knowledge Transfer
- Daily Management of IT Direct Tickets
Key Responsibilities
- CMDB Data Stewardship – You need to have a solid understanding of the ServiceNow Configuration Management Database. You will be required to maintain, troubleshoot and provide limited technical support to issues and workflows.
- Server Decommissioning – You will be required to have basic Windows, Linux and VMWare understanding to assist with the decommissioning of servers. This is an essential part of ensuring a clean and pristine CMDB.
- Technical Debt - You must be proficient in Word, Excel and PowerPoint. Visualizing burndowns and roadmap to Leadership on a frequent basis.
- Analyze and interpret data from the SNOW CMDB to provide actionable insights for IT service management.
- Develop and maintain dashboards and reports to monitor CMDB health and performance metrics.
- Collaborate with cross-functional teams to ensure data accuracy and completeness within the CMDB.
Why ServiceNow Is Used For At Honeywell
In ServiceNow, server lifecycle management, helps Honeywell manage the lifecycle of their IT assets, from planning and purchasing to deployment, monitoring, servicing, and retirement, using tools that automates workflows and tracks assets across different stages.
Responsibilities
QUALIFICATIONS
YOU MUST HAVE
- 6+ years of experience in data analytics and IT service management.
- Strong analytical skills with a focus on data interpretation and visualization.
- Proficiency in SQL and data analysis tools to extract and manipulate data effectively.
- Experience with ServiceNow (SNOW) and its CMDB functionalities.
WE VALUE
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience in data governance and data quality management.
- Strong problem-solving skills and attention to detail.
- Ability to work collaboratively in a team environment and manage multiple projects.
- Familiarity with ITIL processes and best practices.
