Job Description
This role is responsible for ensuring the reliability, performance, and continuous improvement of business-critical systems that support global trade operations, supply chain visibility, and data-driven decision-making.
The ideal candidate will bridge business and technology, working closely with stakeholders across IT, compliance, logistics, and analytics teams to deliver scalable, secure, and compliant solutions.
Responsibilities
Key Responsibilities
Applications Support & Operations
- Provide L2/L3 production support for trade compliance systems (e.g., export/import compliance, screening tools) and logistics platforms (e.g., TMS, WMS).
- Troubleshoot and resolve system issues, ensuring adherence to SLAs.
- Perform root cause analysis and implement preventive measures.
- Support application upgrades, patches, and release deployments.
Data Management & Governance
- Maintain and support enterprise data pipelines, ETL/ELT processes, and data integration workflows.
- Ensure data quality, consistency, and integrity across systems (ERP, logistics, compliance, analytics platforms).
- Implement and enforce data governance policies, including data security, compliance, and lifecycle management.
- Collaborate with data engineering teams to optimize data models and data flows.
Analytics & Reporting
- Support and enhance business intelligence (BI) platforms (Power BI, Tableau, etc.).
- Develop and maintain dashboards and reports for trade compliance, supply chain performance, and operational KPIs.
- Partner with business stakeholders to translate requirements into actionable analytics solutions.
- Enable self-service analytics capabilities across functional teams.
Trade Compliance & Regulatory Support
- Support systems handling export controls, sanctions screening, customs filings, and regulatory reporting.
- Ensure applications comply with global trade regulations (e.g., EAR, ITAR, customs regulations).
- Work with compliance teams to implement system changes driven by regulatory updates.
Integration & Automation
- Design and support integrations between ERP systems (SAP/Oracle), logistics platforms, compliance tools, and data warehouses.
- Leverage APIs, middleware, and automation tools to streamline workflows.
- Identify opportunities to automate manual processes and improve efficiency.
Stakeholder Engagement
- Act as a functional and technical liaison between business and IT teams.
- Gather, analyze, and document business requirements.
- Provide user training, documentation, and knowledge transfer.
Qualifications
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, Supply Chain, or related field.
- 5 - 10+ years of experience in IT systems support, preferably in data, analytics, logistics, or trade compliance domains.
- Strong experience with:
- Data management (SQL, ETL tools, data warehousing concepts)
- BI tools (Power BI, Tableau, or similar)
- Enterprise systems (SAP, Oracle, or similar ERP platforms)
- Experience supporting logistics (TMS/WMS) and/or trade compliance systems.
- Solid understanding of integration technologies (APIs, middleware).
- Strong troubleshooting and problem-solving skills.
Preferred Qualifications
- Experience with global trade compliance systems (e.g., SAP GTS, Amber Road/E2open, Descartes).
- Familiarity with cloud platforms (Azure, AWS) and data services.
- Knowledge of data governance frameworks and regulatory compliance.
- Experience with Agile or DevOps methodologies.
- Certifications in data analytics, cloud, or enterprise applications are a plus.
Key Competencies
- Analytical thinking and data-driven decision-making
- Strong communication and stakeholder management
- Ability to work in cross-functional, global teams
- High attention to detail and compliance awareness
- Continuous improvement mindset
Work Environment
- Hybrid/on-site as required
- May require occasional support outside business hours for critical issues
