Job Description
Role supporting the management of IT computer hardware related service processes for the IT Data Center, Computer and Networks (DCN) organization including driving the execution of improvement initiatives to make those processes better with a focus on automation. The general responsibilities will be to oversee efforts to improve and mature the services and processes needed to ensure internal users around the world have the computers, mobile devices, and related accessory items they need to be productive. The position will also be responsible for assisting with any computing related activities related to Mergers, Acquisitions and Divestitures are met in a timely manner. Additionally, you will also be asked to work with the leaders in various IT partner service areas (Site Support, End User Compute, Order Support and New Hire Logistics) to execute required computer and mobile device service management activities and to identify, define and implement improvement opportunities wherever possible. This role will lead and coordinate efforts of other team members as needed to drive the desired results and serve as a backup for the org leader when needed. High-level process and technical skills and significant IT experience will be key to ensuring high impact high value-add results are achieved as this position will be strongly empowered to take initiative and make decisions as needed. Subject area expertise in two or more IT service areas with specific knowledge and/or experience with ServiceNow is preferred.
Responsibilities
- Assist in identifying, evaluating and fulfilling computing and mobile device needs for new and existing Honeywell users all over the world.
- Help manage global stockroom activities to meet new computing needs and to handle the disposal of old computers / mobile devices no longer needed.
- Work with peer IT teams such as End User Computing and Site Support to ensure any device hardware issues that occur are quickly identified and addressed.
- Collaborate with cross-functional teams to identify and implement IT hardware solutions that meet Honeywell user needs.
- Help manage the family of standard options for mobile devices, PCs and MACs.
- Help manage the use-based computer categories assigned to users to ensure they have computer options that properly with their work needs.
- Oversee all CMDB related activities for mobile device and personal computer assets.
Qualifications
- Action-Oriented Data Analysis
- Strong Financial Acumen
- Creative Problem Solving
- Effective Collaborator
- Strong Initiative
- Good Understanding of ServiceNow Platform
- Influential Communicator
- Continuous Improvement Mindset
WE VALUE
- Effectively demonstrating ability to deliver on complex situations or problems without significant guidance or supervision.
- Exhibiting creative and collaborative problem-solving skills.
- Leveraging strong analytical skills and excellent customer focus.
- Conveying information with clarity and directness and listening effectively when others convey information.
- Applying Lean/Six Sigma methodologies to ensure highly efficient processes.
- Delivering fast and right results in a global-matrixed environment.
- Working well with supplier partners to rapidly address issues.
