Acts as Technical SME and primarily responsible to manage and support integrations on multiple Enterprise Integration cloud platforms - Mulesoft, Axway or IBM Integration Bus.
Incident management, Service Requests, monitoring operation metrics & Alerts.
Troubleshooting and resolution of issues in all environments.
Implement bug fixes and continuous improvements for Incident reduction.
Implement monitoring and alert mechanisms.
Support monthly patching of Integration platforms.
Supporting Project teams and other business stakeholders.
Design and implement integration solutions using best practices for various applications and systems.
Enforcing and implementing defined policies and checklist for successful project transition (KT).
Responsible for the technical quality, governance (ensuring compliance) and operationalization of the integration solutions.
Support the EI Architecture team to plan and implement upgrades and migrations of current platforms in accordance with the technology roadmap.
Cadence with the EI Architecture team to keep them apprised of assigned tasks and seek their consultation as necessary.
Managing Support KPIs and Interface repository up to date.
Provide technical help to support offshore teams and external partner resources.
Support new platform use cases and on-board them as applicable.
Collaboration with Partner and Product vendor teams.
Create and maintain documentation as required.
Flexible on-call/weekend support rotation as applicable.
What we look for
Bachelors degree in IT or similar Technology related degree.
Minimum 10 years of development and/or support experience in the integration platforms.
Strong experience with Mulesoft Platform and CI/CD deployment tools, preferred Azure DevOps.
Strong experience with MFT products and configuration, preferred Axway ST.
Good Experience with SQL skills and SSL Certificate management.
Experience in implementation of DevOps, CI/CD configuration, automation etc.
Must have good understanding of Integration, API architecture and Cloud platforms.
Strong collaboration with multiple project teams and troubleshooting skills.
Provide technical help to support, build teams as applicable.
Should be a quick learner and be ready for cross skilled training.
