Sr. Infrastructure Operations Engineer

Job description

• Install, configure, and maintain Windows Server operating systems and associated software.
• Manage Active Directory, Group Policy, DNS, DHCP, DFS and other Windows server-related services.
• Monitor and update daily health check reports related to infrastructure, such as VMware, Citrix, and hardware, promptly raising incidents for any identified issues.
• Assist in designing and implementing VMware virtualization solutions.
• Configure and maintain VMware vSphere, vCenter, including ESXi hosts and associated technologies.
• Optimize virtual infrastructure performance, scalability, and reliability.
• VMware VM and physical server build and decommissioning includes configuring new servers and safely retiring old ones to maintain a secure, efficient environment.
• Valuable experience in C7000 Enclosure and Synergy systems, essential for hardware infrastructure management and troubleshooting hardware issues.
• Provide technical support and guidance to end-users on system-related issues within defined SLAs.
• Efficiently troubleshoot system and network issues as they arise.
• Collaborate with cross-functional teams to deploy and maintain system upgrades and enhancements.
• Ensure system security by implementing necessary patches and updates.
• Raise vendor-related tickets for hardware and operating system issues.
• Troubleshoot SCOM and SCCM agent issues and provide resolutions.
• Familiarity with ITIL and ticketing tools like ServiceNow is advantageous.
• Knowledge of VM and physical server commissioning and decommissioning is must.
• Document system configurations, procedures, and troubleshooting guides.
• Available on weekends for planned changes or to address production outages.

The above responsibilities may be revised as per the business requirement.

Mandatory Experience & Technical skills requirements:

• 6 to 10 years experience in Windows Server administration, VMware virtualization, HPE C7000 Enclosure, and Synergy 12000 Frame management. Additional experience in Linux and Citrix serves as a valuable advantage.
• Excellent problem-solving skills, with the ability to handle complex infrastructure issues.
• Educational qualifications.
• Bachelor s degree in computer science, Information Technology, or equivalent combination of education and experience in a related field.