Key Responsibilities:
- Technical Implementation & Support:
- Build integration and onboarding project plans for Sellers to ensure adherence to timeframes
- Execute new and ongoing validation of Partner technical integrations with the Target + platform; validate that the integration is successful through data analysis provided by user interfaces, API responses, and/or system logs
- Create, manage and deliver appropriate training for Partners regarding Target + integration requirements, including specific API endpoints and calls to ensure Partner success
- Develop and maintain internal and external-facing training documentation to facilitate smooth onboarding
- Provide partner support during implementation and post-implementation, serving as an important conduit to receiving issues, researching problems and guiding resolution within level of service
- Change Management:
- Manage partners through system updates, ensuring effective communication, training, and support during transitions
- Continuously evaluate past implementations and design processes for process improvement and up to date process documentation
- Cross-Functional Collaboration:
- Individual contributor on global implementation team
- Act as a liaison between various business and technology teams across geographies to triage and resolve technical and process issues
- Collaborate with internal teams, including Acquisition, Channel Partnerships, Support & Performance, Item, and Technology teams, to manage the successful execution of integrations and onboarding for new partners
Required Skills and Qualifications:
- Bachelors degree in Business, Information Technology, or a related field.
- Demonstrated expertise in RESTful API architecture and JSON language
- 3+ years prior experience in related implementation or technical support roles
- Experience managing external vendors/clients
- Excellent communication and documentation skills.
- Ability to manage multiple projects and prioritize tasks effectively.
- Experience in cross-functional collaboration across various teams and geographies.
- Strong problem-solving skills and attention to detail.
Preferred Qualifications:
- Experience in e-commerce or a related industry.
- Familiarity with process improvement and change management practices.
- Ability to work in a fast-paced, dynamic environment.
