Should be able to provide end to end technical support to all business application users which are underpinned by IAM, ForgeRock application.
Should be able to develop the service in line with demand and security objectives.
Should ensure IAM system a robust available well maintained and has minimal downtime.
Should be able to recommend improvements to the infrastructure and application architecture.
Should be able to tune monitoring notifications and enhance integration with appropriate System Support systems such as BMC Remedy for automation and incident tracking and metrics.
Should coordinate with team and provide periodic updates and status reports to supervisors and clients.
Must assure quality support services during transition, secondary support and primary support phases.
Should be able to coach, guide and mentor junior members in the team.
Maintain knowledge of the latest security threats and industry standard methodologies
Key Skills/Knowledge
Understanding of HR systems like SAP, Success factor
Familiarity with AD, ADFS, MIM 2016, Azure Active Directory, BMC Remedy, MS SharePoint
Experience required
Developer experiences working on Programming Language and development platforms including C#, Java to write scripts, codes, DLLs.
Good to have skills and experience on Windows PowerShell, Unix/Shell Programming required for development and scripting.
Knowledge on SQL Database, SQL reporting Services and SQL operation.
Should have basic experience with Implementing, supporting, and maintaining.
Should have good knowledge and understanding on ForgeRock Suite, ADFS, and optionally on Azure Active Directory which would be a value add.
Should have a basic understanding of Identity and Access Management platform framework and functions
Should have a basic understanding of version management
