Lead the local service organization to deliver best-in-class services that exceed customer expectations.
Achieve planned financial performance and maintain gross margins by leveraging Honeywell Building Solutions (HBS) tools, processes, and best practices.
Develop team skills, knowledge, and management discipline to ensure timely and quality service delivery.
Key Responsibilities
Manage a portfolio of service contracts in the assigned location.
Lead a team of Field Service Supervisors and Technicians.
Partner with Honeywell sub-contractors to deliver planned and reactive maintenance services.
Ensure compliance with contract KPIs, SLAs, and Honeywell/customer requirements.
Typical Services Covered
BMS Controls
Chillers
Fire alarm and detection systems
Security and access control systems
Access and CCTV systems
Required Competencies
Leadership & Supervisory
Proven team leadership and supervisory capabilities.
Demonstrated experience managing field service operations and understanding financial processes.
Key Skills
Organizational Skills – Prioritize and manage multiple conflicting tasks.
Presentation Skills – Deliver presentations to internal and external stakeholders.
Financial Acumen – Analyze contract-level financial data and act on variances.
Operational Analysis – Extract insights from operational data and identify trends.
Decision-Making – Make timely, effective decisions to address issues.
Execution Focus – Mobilize resources and implement actions to meet targets.
Risk Management – Identify and mitigate operational and contractual risks.
Customer Relationship Management – Build lasting, trust-based relationships with customers.
Change Leadership – Lead teams through change in a proactive manner.
Delegation – Assign authority and accountability effectively with clear expectations.
Coaching & Development – Improve team performance via mentoring and feedback.
Influencing/Persuasion – Secure buy-in using logic and clear communication.
Communication – Share relevant information timely and engage employees through active listening.
Drive for Results – Demonstrate persistence and resilience to achieve objectives.
Experience & Qualifications
14+ years of industry experience, preferably in building services or facilities management.
Experience in managing complex service operations and large, diverse teams.
We Value
Prior experience in customer service and field operations.
Strong communication and influencing skills.
Ability to operate independently and apply standards appropriately.
