- Lead the local service organization to deliver best-in-class services that exceed customer expectations and achieve planned financial performance.
- Develop skills, information, and management discipline necessary to deliver services in a timely manner at planned gross margins, leveraging HBS tools, processes, and best practices.
- Manage a portfolio of contracts within the location.
- Lead a team of Field Service Supervisors and Field Service Technicians in partnership with Honeywell sub-contractors to deliver planned and reactive maintenance service in compliance with contract KPIs, SLAs, and Honeywell and customer requirements.
- Typical services covered include:
- Fire alarm and detection systems
- Security and access control systems
- Access and CCTV systems
- BMS Controls
- Bring experience in building services and thorough knowledge of field service operations and financial processes.
Required Competencies & Skills
- Supervisory Knowledge: Demonstrated ability to lead a team.
- Organizational Skills: Ability to prioritize tasks and manage conflicting priorities.
- Presentation Skills: Capable of presenting both internally and externally.
- Financial Skills: Understanding of financial data at contract level; identify actions based on variances to meet key metrics.
- Operational Analysis: Ability to gather and interpret operational information from multiple sources, identify trends, and recognize cause-effect relationships.
- Decision Making: Make effective decisions and take action to address issues.
- Execution: Mobilize resources and develop control mechanisms and action plans to deliver on commitments.
- Risk Management: Assess acceptable risk levels and take actions to minimize risk.
- Customer Relationship Management: Build and maintain effective customer relationships based on trust and understanding.
- Change Leader: Embrace and lead teams through change in a positive, proactive manner.
- Delegation: Achieve results through transferring authority and accountability with clear expectations and support.
- Coaching and Developing Others: Improve team performance by setting high standards, giving feedback, and collaborating on improvement strategies.
- Influencing/Persuasion: Gain buy-in through compelling communication, benefits articulation, and logical reasoning.
- Communication: Engage employees with timely, clear messaging and actively listen to their input.
- Drive for Results: Demonstrate energy and determination to overcome setbacks and challenge the status quo for continuous improvement.
We Value:
- Previous industry experience
- Excellent communication skills
- Ability to influence at varying levels across the organization
- Proven ability to operate independently
- Use of experience to apply established standards appropriately
- Demonstrated team management capabilities
- Previous customer service experience
