Key Responsibilities:
Leadership & Strategy:
- Act as single point of contact for IFM function within the city or cluster of sites.
- Provide leadership to JLL account-based IFM management and service delivery teams.
- Collaborate with GREF leadership team to establish delivery strategies, focusing on continuous improvement and best-in-class service.
- Establish annual goals for the IFM function aligned with client global, regional, and local objectives.
Client & Stakeholder Management:
- Develop and maintain detailed understanding of client business and IFM requirements.
- Manage relationships with all key GREF stakeholders and functional leads for efficient service delivery.
- Lead initiatives to improve overall customer experience at all IFM touchpoints.
Governance & Performance Management:
- Establish robust business governance processes including regular business reviews with GREF leadership.
- Monitor and drive achievement of business targets, including revenue, expenses, budget management, debtor targets, savings targets, KPIs, and performance.
- Lead teams to implement raising the bar initiatives to enhance service quality and client satisfaction.
Financial & Operational Management:
- Operate as business manager responsible for overall budget management, including operational and capital budgets for the IFM function.
- Ensure achievement of agreed business objectives across all sites under responsibility.
