Sr executive

Company Description Medi Assist is India's leading HealthTech and InsurTech organization, specializing in health benefits administration for employers, retail members, and public health schemes. The company focuses on using technology, data, and customer-centric services to help health plans succeed and reduce healthcare costs. Its modular claims management systems and analytics tools enable informed decision-making and efficient benefits management. Medi Assist combines advanced surveillance software with certified medical specialists to identify cost-saving opportunities and improve claim outcomes. This comprehensive approach is designed to provide members with a positive experience while supporting businesses in managing healthcare expenses effectively.
Role Description The Sr Executive role at Medi Assist is a full-time, on-site position based in Pune City. The Sr Executive will handle day-to-day operations related to health benefits administration, including coordinating claims processing, supporting member and client queries, and ensuring timely resolution of issues. Responsibilities include working closely with internal teams to maintain service quality, preparing reports and dashboards for management review, and supporting process improvements to enhance efficiency and member experience. The role involves regular interaction with corporate clients, providers, and members to clarify policy terms, track claims status, and uphold service standards aligned with company goals.
Qualifications

• Strong analytical and problem-solving abilities to manage claims data, identify issues, and support cost-optimization initiatives.
• Excellent communication and interpersonal skills for coordinating with members, clients, and internal stakeholders in a professional manner.
• Organizational and time-management skills to handle multiple cases, maintain accurate records, and meet operational timelines.
• Comfort with technology and data tools, including MS Office (Excel, Word, PowerPoint) and basic reporting or CRM systems.
• Knowledge of health insurance or healthcare services, including claims processes and benefits administration, is highly beneficial.
• Ability to work collaboratively within cross-functional teams and adapt to structured processes and changing business needs.
• Bachelor's degree in business, commerce, healthcare administration, or a related field; prior experience in health insurance, TPA, or benefits management is an advantage.
• Commitment to ethical practices, member-centric service, and maintaining confidentiality of sensitive health and financial information.