Sr. Executive (Ecommerce)

Crescent Dots-n-Lines Pvt. Ltd., the packaging division of Crescent Group, is a trusted leader in delivering innovative, high-quality packaging solutions, backed by a legacy of over three decades. We specialize in customized packaging that blends creative design with cutting-edge technology to meet the evolving needs of industries across FMCG, healthcare, electronics, and luxury goods.

Our state-of-the-art packaging facilities are equipped with world-class Heidelberg and Bobst machinery, enabling us to bring sophisticated designs to life with precision and excellence. From concept development and structural innovation to production and rigorous quality control, we offer end-to-end packaging services designed to enhance product appeal and strengthen brand identity.

We take pride in partnering with some of India's leading brands, including IndiGo Airlines, Abbott Healthcare, Karbonn Mobiles, Jaquar, Artize, Essco, Jaquar Lighting, Century Prowud, Kaff, Maspar, Hettich, Haldiram's, Bikanerwala, Bikano, and more.

Crescent Group is an integrated advertising, printing, and packaging powerhouse based in Delhi and Gurugram. With over three decades of excellence, we have built lasting brands and relationships through impactful advertising, strategic digital communications, precise media planning and buying, exceptional commercial printing, and new-age packaging solutions.

Position Summary: We are seeking a dynamic and detail-oriented E-commerce Executive to join our team. The ideal candidate will have 3 to 5 years of hands-on experience in managing online marketplaces, optimizing product listings, driving sales performance, and coordinating with internal and external stakeholders to ensure smooth online operations.

Key Responsibilities:

1. Product Listing Creation and Management:

Create, upload, and maintain product listings on multiple online marketplaces.

Ensure all product information, including titles, descriptions, images, and pricing, is accurate and compelling.

Update listings to reflect changes in inventory, pricing, and product features.

2. SEO and Keyword Optimization:

Conduct keyword research to identify relevant and high-performing keywords.

Optimize product titles, descriptions, and backend search terms to improve visibility and search rankings.

Implement SEO best practices to enhance organic traffic and sales.

3. Inventory and Order Management:

Monitor inventory levels and coordinate with the supply chain team to prevent stockouts and overstock situations.

Ensure timely and accurate order processing and fulfillment.

4. Performance Analysis and Reporting:

Track and analyze listing performance metrics such as traffic, conversion rates, sales, and customer reviews.

Generate regular reports to identify trends, opportunities, and areas for improvement.

Use data-driven insights to optimize listings and drive sales growth.

5. Competitive Analysis:

Conduct regular competitor analysis to understand market trends and identify opportunities for differentiation.

Adjust pricing strategies and product positioning based on competitive insights.

6. Customer Service and Engagement:

Respond to customer inquiries and reviews promptly and professionally.

Address any issues or concerns related to product listings and orders.

7. Compliance and Policy Adherence:

Ensure all listings comply with marketplace policies and guidelines.

Stay updated on changes in marketplace rules and adjust listings accordingly.

8. Collaboration and Coordination:

Work closely with marketing, sales, and inventory teams to ensure cohesive e-commerce strategies.

Coordinate with external partners and vendors as needed.

Qualifications:

3+ years of experience in e-commerce or marketplace listing management.

Proficiency with e-commerce platforms (e.g., Amazon Seller Central, etc).

Excellent analytical skills and ability to interpret data to drive decisions.

Strong written and verbal communication skills.

Ability to work independently and as part of a team in a fast-paced environment.

Familiarity with inventory management and order processing systems.

Experience- 3+ years

Location- Manesar, Gurugram