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Provide L2 technical support for Microsoft 365 workloads including Exchange Online SharePoint Online OneDrive Teams Intune and Azure AD
Troubleshoot and resolve complex issues related to Mail flow message trace spam quarantine
Teams calling collaboration SharePoint OneDrive access sync issuesAuthentication conditional access
License assignments and user provisioning Perform O365 administration via Microsoft 365 Admin Center Exchange Admin Center Teams Admin Center and Azure AD
Handle escalations from L1 and work with L3 Engineering for unresolved issues
Support user account management password resets MFA setup conditional access troubleshooting device compliance checks Manage security and compliance tasks such as DLP alerts retention policies eDiscovery and audit logs review as per defined guidelines Monitor service health downtime alerts and communicate updates to stakeholders
Assist in O365 migrations mailbox moves and data recovery operations
Maintain documentation for SOPs troubleshooting steps and knowledge base articles
Ensure adherence to SLA and maintain incident records with clear RCA descriptions
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.
Job ID: 137033255
