Job Description
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Roles& Responsibilities
Serves as primary support lead of DDI operations by managing customer devices and end-to-end services. Responsible for maintaining the committed customer SLAs & network uptime.
Provide Level 2 technical support for all DDI activities
Need to take end to end ownership DDI related issues/queries and provide resolutions.
Manage the performance of the overall DDI network and its elements and fixes issues. Performs migration activities. Recommends systems improvements to overall network to maintenance impacts. Performs preventative and routine maintenance activities. Maintains network performance by performing network analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
Work with vendors and internal support teams to update, maintain, and patch all
network infrastructure.
Create and maintain design documents
Implement DDI deployments and upgrades/migrations
Test all new releases within the account and
ensure that all EWOs and Test Cases are complete
Work with account teams and/or clients to
determine how to apply new DDI service offerings to meet business needs and
Requirements
Ensure data integrity of production, backup,
and DRA Enterprise database Review and perform basic trending analyses under
this area of responsibility.
Responsible for any incidents and all root
cause and corrective action for the account
Peer review architecture and engineering
documents
Provide
24-hour on-call support for IPAM and DHCP issue escalations.
Key
Competencies & Skills
Strong fundamental and in-depth hands-on experience with DNS and Enterprise alliances like Infoblox
and Bin Experience on configuring of Infoblox appliances for DNS and DHCP services,
DHCP and DNS administrative services utilizing the Infoblox GUI etc. Very good working knowledge on IP segmenting of
subnets. IPV4/IPV6 structure.
Good understanding of Infoblox, Grid Master, Grid Members deployment and
maintenance
Overseeing resource records in domains covering a record, CNAMES, and alias of DNS names and URL s.
Enacting object policies and profiles.
Managing servers, networks, subnets, and objects- DNS/DHCP pushes as well as
Stop/Clean/Start.
Use of basic Cisco network engineer skills for accessing switches and routers.
Network trouble shooting tasks and incident management stemming from project implementations.
Managing NTP servers -
Chronos.
Working with other IT staff and vendor representatives on projects, installations, moves, changes, troubleshooting, documentation and servicing.
Understand customer requirement & design a solution & then implement the
same.
Good knowledge of all LAN switching technologies e.g. Spanning Tree, VLAN management and VTP concepts etc.
Working knowledge of firewalls.
