Sr Engineer - Network Operations & Support

Roles& Responsibilities:

Serves as primary support lead of DDI operations by managing customer devices and end-to-end services. Responsible for maintaining the committed customer SLAs & network uptime.

Provide Level 2 technical support for all DDI activities

Need to take end to end ownership DDI related issues/queries and provide resolutions.

Manage the performance of the overall DDI network and its elements and fixes issues. Performs migration activities. Recommends systems improvements to overall network to maintenance impacts. Performs preventative and routine maintenance activities. Maintains network performance by performing network analysis, and performance tuning troubleshooting network problems escalating problems to vendor.

Work with vendors and internal support teams to update, maintain, and patch all

network infrastructure.
Create and maintain design documents

Implement DDI deployments and upgrades/migrations
Test all new releases within the account and

ensure that all EWOs and Test Cases are complete
Work with account teams and/or clients to

determine how to apply new DDI service offerings to meet business needs and

requirements
Ensure data integrity of production, backup,

and DRA Enterprise database Review and perform basic trending analyses under

this area of responsibility.
Responsible for any incidents and all root

cause and corrective action for the account
Peer review architecture and engineering

documents

Provide

24-hour on-call support for IPAM and DHCP issue escalations.
Key

Competencies & Skills:

Strong fundamental and in-depth hands-on experience with DNS and Enterprise alliances like Infoblox

and Bin Experience on configuring of Infoblox appliances for DNS and DHCP services,

DHCP and DNS administrative services utilizing the Infoblox GUI etc. Very good working knowledge on IP segmenting of

subnets. IPV4/IPV6 structure.

Good understanding of Infoblox, Grid Master, Grid Members deployment and

maintenance

Overseeing resource records in domains covering a record, CNAMES, and alias of DNS names and URL s.

Enacting object policies and profiles.

Managing servers, networks, subnets, and objects- DNS/DHCP pushes as well as

Stop/Clean/Start.

Use of basic Cisco network engineer skills for accessing switches and routers.

Network trouble shooting tasks and incident management stemming from project implementations.

Managing NTP servers -

Chronos.

Working with other IT staff and vendor representatives on projects, installations, moves, changes, troubleshooting, documentation and servicing.

Understand customer requirement & design a solution & then implement the

same.

Good knowledge of all LAN switching technologies e.g. Spanning Tree, VLAN management and VTP concepts etc.

Working knowledge of firewalls.