Sr. Engineer - Field Service

The role will be responsible for providing end-to-end support to customers from the installations of Injection moulding machines to breakdown and spare parts support, and also responsible for the aftermarket sales revenue for the territory.

Work You'll Do:

• To Provide End-to-end support to customers from Installation of Injection moulding machines to breakdown calls, machine problems, Spare Support, Training for Machine Operating, Processing Problems, etc.
• Coordinate pre-installation requirements with customers.
• Developing & Implementation of the Corrective / Preventive actions / CCV / HCV / AMC for any Machine & further ensuring the Global Action of All Machines.
• Providing support to customers for Mould Trials (In-house & on-site) for Machine Shipment.
• Responsible for Assembly of Machines & Machines operations at Customer Site.
• Submitting the Field return part to the factory for analysis as well as to recover the cost of warranty of the part.
• Support for spare / Service outstanding payment clearance and follow up.
• Releasing flash for parts failure.
• Generation of Spare Parts Business & Developing the Spare Parts recommendation.
• Preparing & Submission of Service Report for each machine.
• Maintaining Software Backup / Hydraulics Circuits & Bill of Material on Service Portal