Sr. Engineer - Field Service (Bangalore)

Position Summary

This positions shall be based at Bengaluru Region and shall be working as Service Engineer. Will be responsible for Installation, Breakdown and Aftermarket activities for the assigned Region.

Work You'll Do

• To Provide End-to-end support to customers from Installation of Machines to breakdown calls, machine problems, Spare Support, Training for Machine Operating, Processing Problems, etc.
• Coordinate pre-installation requirements with customers.
• Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines.
• Responsible for troubleshooting and providing solutions to overcome the problem.
• Maintaining the records of each machine by timely entries in the FSL.
• Generation of Spare Parts Business & Developing the Spare Parts recommendation.
• Responsible for installation and servicing of all machines in the region.
• Providing support to customers for Mould Trials and process optimisation.
• Responsible for Assembly of Machines & Machines operations at Customer Site.
• Provide training to customers for the Machine Operating & Trouble Shooting.
• Submitting the Field return part to the factory for analysis as well as to recover the cost of warranty of the part.
• Releasing flash for parts failure.
• Ensure customer training and customer care visit.
  
  

Team

Bengaluru Region

Mahalley Sarin (AH) – Kiran Kumar (AL) – Service Engineer

Basic Qualifications

Diploma / Graduation in Electrical & Electronics / Mechatronics

Work Experience

Maximum 5-7 years in maintenance or testing of Injection Molding machines