AI Tester & Forward Deployed Engineer
Role Overview
We are looking for an AI Platform Tester & Forward Deployed Engineer who will combine strong testing and quality-assurance capabilities with hands-on exposure to customer-facing solution engineering.
The role will be responsible for validating AI Platform capabilities, testing AI Workers, conversational workflows, integrations, and end-to-end customer journeys, while gradually taking ownership of demo development, PoCs, and customer-specific solution configurations.
Key Responsibilities
1. AI / Agentic Workflow Validation
- Test AI Workers, Agentic AI workflows, Voice AI, Conversational AI, APIs, integrations, and platform configurations.
- Perform exploratory testing to identify edge cases and unexpected AI behavior.
- Test complete business workflows rather than only individual platform components.
- Validate whether AI Workers correctly understand user intent, access the required knowledge, make decisions, invoke tools, and complete actions.
- Test exception handling, escalation scenarios, hallucination risks, and incorrect inputs.
- Develop test scenarios covering both happy paths and negative/edge cases.
- Help define quality benchmarks for AI-driven customer journeys.
2. Demo & PoC Development
- Build basic vertical and horizontal demos using existing platform capabilities.
- Configure AI Workers, prompts, knowledge bases, workflows, tools, and integrations.
- Support creation of customer-specific PoCs
- Convert business requirements into simple technical workflows.
- Configure demo environments and prepare realistic test data.
- Support customer demonstrations by ensuring the demo environment is stable and functional.
3. Customer & Field Support
- Participate in customer discovery and technical requirement discussions.
- Understand customer business processes and translate them into AI use cases.
- Support during workshops, PoCs, and executive demonstrations.
- Troubleshoot issues encountered during customer engagements.
- Capture recurring customer requirements and identify opportunities for reusable solutions.
Skills & Competencies
Technical
- Basic understanding of Generative AI, LLMs, Agentic AI, Conversational AI, and Voice AI
- Understanding of APIs, JSON, REST APIs, webhooks, and system integrations
- Basic scripting/programming knowledge in Python, JavaScript, or similar
- Understanding of databases and data structures
- Familiarity with Postman or similar API testing tools
- Experience with Jira or equivalent defect/task management tools
- Understanding of cloud and SaaS platforms
- Basic knowledge of prompt engineering and AI evaluation
Testing
- Functional and integration testing
- API testing
- Regression testing
- End-to-end workflow testing
- Exploratory testing
- Test case design
- Root-cause analysis
- Defect lifecycle management
- Negative and edge-case testing
FDE / Customer Skills
- Strong problem-solving ability
- Ability to understand business processes
- Customer-oriented mindset
- Ability to translate business requirements into technical workflows
- Good communication and presentation skills
- Comfortable working in ambiguous and fast-changing environments
- Willingness to work directly with Sales, Product, Engineering, and customers
Experience
Recommended experience: 25 years
Suitable backgrounds include:
- QA / Software Testing
- Automation Testing
- AI/ML Testing
- Technical Support / Product Support
- Solution Engineering
- Pre-Sales Engineering
- Implementation / Professional Services
- Conversational AI / Chatbot development
- SaaS platform configuration
Candidates with strong testing fundamentals and 12 years of exposure to AI platforms or customer-facing technology projects would be particularly suitable.
