- Lead resolution activities with customers, provide support in your area of expertise.
- Deliver a range of technical support services to our internal and external customers.
- Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
- Handle support issues promptly and appropriately, escalate issues according to established procedures
- Implement , configure and maintain VMware environment , Servers (Linux/Windows) on both VM physical nodes,
- Implement, configure and maintain Network routers, routing policies, Network switches, Switching policies, firewalls policies in heterogeneous complex environments.
- SAN environment and service management.
TECHNICAL/FUNCTIONAL SKILLS REQUIRED:
- Hands on experience in maintaining Virtualized and non - virtualized datacenter server environments
- Hands on with Linux OS , Linux Clustering, HA environments installation , support and administration.
- Hands on with Windows Server OS, windows Clusters, HA environments installation, support and administration.
- Hands on experience in network technologies and maintaining Cisco / HP /Dell routing and switching platforms. Configuration of Cisco routers, Switches, Load Balancers, VOIP devices, Cisco Unified Communication Manager for VOIP Applications, Cisco PIX firewall series
- Hands on experience is configuring and maintaining of TCP/IP Protocols like TCP/IP, RIP, IGRP, EIGRP, OSPF, BGP, TFTP, FTP, SMP, DNS, NTP, LDAP, HSRP, VRRP etc.
- Hands on experience in Network security, VPN and related service using IPSEC, SSH, SSL AAA, TACACS+, and RADIUS, DES, 3DES, AES, MD5 etc.
SOFT SKILLS REQUIRED:
- Good analytical skills and communication skills. Ability to identify the problems and find creative solution within in the timeline.
- Effective hardware and software problem solving abilities
- Display empathy and positive regard for others in written, verbal and non-verbal Communications.
- Work effectively with colleagues by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
- Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
ADDITIONAL/SPECIAL SKILLS REQUIRED (IF ANY)
- Good understanding of ITIL ISO quality processes
