Sr. Director Ecommerce (Lead of Marketplaces Practice)

About the Role

We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery

Practice, driving excellence in ecommerce solutioning, implementation, operations,

and delivery governance across all client engagements. This role calls for a strategic

thinker with strong technical depth, delivery leadership, stakeholder management, and

a proven track record of scaling ecommerce practices in a fast-paced digital or media

ecosystem.

The Head of Ecommerce Delivery Practice will own the practice vision, capability

roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients

receive market-leading ecommerce execution and measurable business impact.

Key Responsibilities

1. Practice Leadership & Strategy

• Define and own the ecommerce delivery practice roadmap, operating model,

and capability development strategy.

• Build and scale cross-functional competencies including ecommerce

operations, performance commerce, tech implementation, commerce media,

and omnichannel enablement.

• Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce,

WooCommerce), and martech/advertising technologies to continuously

strengthen practice offerings.

2. Delivery Governance & Excellence

• Oversee end-to-end delivery of ecommerce programs across clients, ensuring

on-time, on-budget, and high-quality execution.

• Establish and enforce delivery frameworks, QA processes, sprint governance,

risk management practices, and SLAs.

• Provide escalation leadership and ensure swift resolution of delivery

bottlenecks.

3. Client Engagement & Stakeholder Management

• Act as the senior delivery owner for key enterprise ecommerce clients.

• Partner with Business Leads, Client Partners, Media teams, Creative,

Performance Marketing, and Technology stakeholders to deliver integrated

commerce solutions.

• Drive strategic conversations on ecommerce transformation, platform

enhancement, conversion optimisation, and omnichannel customer journeys.

4. People Management & Capability Building

• Manage and mentor a multidisciplinary delivery team of 60 – 80 members.

• Attract, groom, and retain high-performing talent; shape a strong culture of

delivery discipline and innovation.

• Partner with HR to define hiring plans, competency matrices, and L&D tracks for

the practice.

5. Operational & Financial Ownership

• Own practice-level capacity planning, project allocation, utilisation

management and revenue forecasting.

• Enhance commercial models, drive margin improvements, and ensure financial

health across ecommerce engagements.

• Drive operational excellence through automation, process optimisation, and

best-practice adoption.

6. Innovation & Growth

• Collaborate with sales/business development teams to shape winning

proposals, pitches, and ecommerce solutions.

• Identify and build strategic partnerships with platforms, technology providers,

and commerce enablers.

• Drive continuous improvement via new frameworks, tools, accelerators, and

integrated commerce playbooks.

Required Experience & Qualifications

• 10–12 years of progressive experience in ecommerce delivery, digital

transformation, or commerce technology roles.

• Proven experience leading multi-market or multi-brand ecommerce programs in

a digital agency, media network, consulting firm, or ecommerce organisation.

• Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce

Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM).

• Demonstrated expertise in delivery governance, Agile methodologies, sprint

planning, and cross-functional team management.

• Solid understanding of performance marketing, digital media, content

operations, martech/adtech ecosystems, and consumer journeys.

• Tools Expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP

Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand

Analytics, Google Sheets / BigQuery

• Exceptional communication, problem-solving, and stakeholder management

skills.

• Ability to thrive in a fast-paced, high-growth, matrixed environment.

Key Competencies

• Strategic & Analytical Thinking

• Leadership & Team Development

• Delivery & Quality Governance

• Technical & Platform Expertise

• Client Management & Executive Presence

• Commercial Acumen

• Process & Operational Excellence

• Cross-functional Collaboration

Why Join Us

• Opportunity to build and scale a high-impact ecommerce practice within a

leading media organisation.

• Work with marquee clients across sectors and drive measurable business

outcomes.

• Collaborative, future-forward culture with strong emphasis on innovation and

growth.