Sr.Director - Ecommerce

About the Role

Experience - 8 yrs - 10 yrs

We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast-paced digital or media ecosystem.

The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact.

Key Responsibilities

1. Practice Leadership & Strategy

· Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy.

Hands on Exprience on Ecommerce & Qcomm Platfoms ( Amazon, Flipkart, Blinkit, Zepto)

· Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement.

· Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and martech/advertising technologies to continuously strengthen practice offerings.

2. Delivery Governance & Excellence

· Oversee end-to-end delivery of ecommerce programs across clients, ensuring on-time, on-budget, and high-quality execution.

· Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs.