Sr. Data Analyst - MS Excel Job

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we're a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hireMS Excel Professionals in the following areas :

Job description:

Experience required:7+ years

Requirements:

Job Title: Product Support Engineer / Technical Analyst

About the Role

We are seeking a motivated engineering graduate with strong analytical and communication skills to join our product support team. This role involves troubleshooting fleet connectivity and data quality issues, managing customer-facing support activities, and collaborating with cross-functional teams to enhance product performance and customer satisfaction.

Key Responsibilities:

• Monitor dashboards, create and resolve support tickets related to fleet connectivity, data quality, and subscription services (e.g., Product Link devices, VisionLink).
• Troubleshoot technical issues and provide timely resolutions to dealers and customers.
• Analyze and interpret data, preparing customer-facing reports and insights.
• Collaborate with process partners and development teams to provide input on product enhancements and dashboard improvements.
• Develop and maintain knowledge bases, FAQs, and documentation of support activities for future reference.
• Assist Product Service Engineers in preparing failure analyses, summary reports, and technical communications.
• Establish and maintain strong relationships with dealers, suppliers, and Client departments.
• Ensure effective communication between Client and dealers, addressing technical product concerns and escalating issues when necessary.
  
  

Required Qualifications:

• Bachelor's degree in engineering (any discipline).
  
• Strong analytical and data interpretation skills.
  
• Proficiency in Microsoft Office applications, with advanced Excel skills.
  
• Basic working knowledge of Power BI for reporting and visualization.
  
• Familiarity with SQL for data querying and handling large datasets (preferred).
  
  

Preferred Experience

• Customer-facing product support in critical sectors (healthcare, transportation, energy, utilities, etc.).
• Direct interactions with international customers outside India.
• Experience in technical troubleshooting and product support documentation.
  
  

Key Skills

• Product Support & Technical Troubleshooting
  
• Effective Communication & Stakeholder Management
  
• Microsoft Office (mandatory), Power BI (basic), SQL (basic)
  
• Strong attention to detail, curiosity, and ability to prioritize effectively
  
  

What We Value

We are looking for a self-initiator who thrives in collaborative environments, demonstrates a strong sense of priorities, and is committed to delivering high-quality support to customers and partners worldwide

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment.We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture