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Sr Customer Service Executive - Network Operations & Support

Tata Communications Limited
Delhi, India
3-8 Years
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  • Posted 11 days ago
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Job Description

Broad outline of the Role
  • Responsible for Fiber deployment/Construction and last miles/FTTH connectivity. Oversees the planning, execution, Tracking and completion of fiber optic infrastructure construction projects. Acceptance Testing, First Time Right approach. Adhere work as per customer Construction specifications and timely Approval of devations from customer to avoid any penalties. This is an deployment role, responsible for delivering results that have a direct impact on day-to-day delivery and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.


Minimum Qualifications & Experience
  • Graduate with 3-8 years of experience


Other Knowledge & Skills
  • Demonstration of problem-solving skills
  • Prior Project Rollout and Acceptance Test experience in providing technical support in fast paced, high availability, 24X7 environments.
  • Knowledge of Fiber Construction Specifications, Airtel AW Tool is mandatory
  • Material management and Tracking, Timely Reco with Partner and Customer.


Key Responsibilities
  1. Project Management and Rollout, Vendor Management and Customer management.
  2. Delivery must be within Time, cost and quality.
  3. Ability to manage people, partners and team, Knowledge of project life-cycle,
  4. Relationship building, Decision making, Customer handling/Interface. Strong communication,
  5. Ability to use advanced project management tools. MIS/DPR Reports, NC Tracking and Closure, Minimal DLP.
  6. Ensuring projects meet quality standards, adhering to specifications, and conducting inspections.
  7. Adherence to monthly targets, relevant regulations, safety standards, EHS Compliance and industry best practices.
  8. Compile and track vulnerabilities over time for metrics purposes. Quality Management
  9. Invoice Tracking of partner and TCTS
  10. Timely upgradation of all the tools used and their related documents like SOP's etc.


More Info

Job Type:
Permanent Job
Industry:
Telecom/ISP
Function:
Telecommunications
Employment Type:
Full time

About Company

Tata Communications Limited

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 144785467

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Last Updated: 24-03-2026 09:55:48 AM
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