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Sr Customer Service Executive - Network Operations & Support

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  • Posted 11 days ago
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Job Description

  • FTTxDesign Engineer

    Relevant experience

    4+ years of
    Professional/Technical Experience in Telecom with good knowledge in Planning
    & Designing of FTTX Network and Hands-on experience in using GIS/drafting
    Tools like MapInfo/Spatial net/AutoCAD/ Arc GIS/ QGIS and should be capable of handling
    team and Quality Factory.

    Knowledge of ANZ
    region Fiber Network Architecture and specifications.

    Sound
    understanding of OSP/ISP construction standards and field practices, planning
    and design expertise in FTTP, FTTB, FTTC, FTTN, HFC technology, Preferred Good
    understanding of Method of Measurements for Design and construction of FTTx
    Network & MDU and should be able to prepare the BOQ and BOM for MDU Designs

    Key Responsibilities

    Planning and Design of
    FTTx Network using GIS tools.

    Quality Control on design
    delivery

    Training and Efficiency
    improvement with team members

    Should be able to work on
    different GIS datasets and create new information or investigate patterns using
    MAP-INFO, QGIS or other GIS tools like ArcGIS, Spatial net etc...

    End to end delivery
    designs services including but not limited to Detail Design, Survey Packs,
    validating survey reports and site designs received from the field, create
    Construction Plans in AutoCAD, BOM/BOQ

    Communicate with
    stakeholders on the rejections and corrective actions.

    Coordinating with the
    Field Teams for the required information

    Preparing and
    interpreting specifications, drawings and regulations for the use of
    telecommunications equipment

    Create power designs as
    per power utility guidelines.

    Communicate with field
    teams for any additional data/clarification required

    Technical Competencies

    Understanding of
    telecommunications transmission network, Outside plant deployment and multiple
    FTTx Technologies

    Experience in Copper/
    Fiber Access Network, Field practices along with quality, testing standards and
    Fibre network architecture

    Knowledge of
    cable/joint/equipment installation techniques. Aerial and underground cabling
    methodology

    Knowledge / Skills Responsible to delivery 100%
    quality products to customers at all time

    Good analytical / problem
    solving skills o Should be able to work on different GIS datasets and create
    new information or investigate patterns using QGIS, and Other GIS tools

    Communicate with teams
    for any additional data / clarification required

    Creating and maintaining
    the structures necessary for GIS data storage

    Knowledge of OSP, Fiber,
    Copper & other emerging technologies

    Good Hands on Experience
    on MapInfo Tool/AutoCad

    Planning Designing of
    Telecom Passive network for FTTx technology

    Good understanding of
    Optical and copper distribution and last mile local networks (up to customer
    premises).

    Good understanding of OSP
    construction activities

    Strong GIS skills with
    two or more GIS packages o Excellent verbal / written communication skills

    Good writing skills - for
    documentation, training, processes

    Good understanding of
    OSP/ISP construction activities

    Design optical fibre
    cable to commercial and residential premises, multi-dwelling units.

    Expert for FTTN, FTTB,
    FTTC technology and MDU designs

    Good knowledge of BOQ and BOM for
    FTTx Designs

  • More Info

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    About Company

    Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
    We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
    In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

    Job ID: 133981433