Sr. Customer Service Executive - Network Operations & Support

Job Description:

Network Operations & Support - Aruba WIFI/LAN Engineer

Experience: 4-6 Years

Location: Chennai/Bangalore

Role Summary:

The Aruba WiFi / LAN Engineer is responsible for design, implementation, operations, and support of enterprise wired and wireless LAN environments. The role requires strong hands-on expertise in routing & switching, Cisco and Aruba WLAN platforms, and network access control solutions such as ClearPass and Cisco ISE.

Key Responsibilities:

• Design, deploy, and support enterprise WiFi and LAN infrastructures
• Implement and troubleshoot Aruba and Cisco WLAN solutions in large environments
• Manage and administer network access control platforms including Aruba ClearPass and Cisco ISE
• Configure and support routing and switching across campus and branch networks
• Perform root cause analysis for wireless and wired network issues
• Participate in incident, problem, and change management activities
• Maintain network documentation, configurations, and operational procedures
• Collaborate with security, infrastructure, and customer teams

Key Skills & Technology Requirements:

• Routing & Switching fundamentals (VLANs, STP, OSPF, basic BGP)
• WLAN Technologies: Aruba WLAN and Cisco WLAN (mandatory)
• Network Access Control: Aruba ClearPass and/or Cisco ISE administration (mandatory)
• Wireless security, authentication, and access policies
• Enterprise LAN/WLAN design and troubleshooting

Required Skills & Experience:

• Strong hands-on experience with Routing & Switching and WLAN platforms
• Proven experience administering ClearPass or Cisco ISE
• Good analytical, troubleshooting, and communication skills
• Strong ownership, work ethic, and professional integrity

Other Qualification and requirement:

Any degree or relevant education is must. This role requires working at customer locations based on business needs.