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Sr Customer Service Executive - Network Operations & Support

Tata Communications Limited
Hyderabad, India
4-7 Years
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  • Posted 19 hours ago
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Job Description

Broad outline of the Role
  • Project Management, Vendor Management and customer interface. Delivery must be within Time, cost and quality. Strong communication, Ability to manage people, partners and team,
  • Knowledge of project life-cycle, Relationship building, Decision making,
  • Customer handling. Ability to use advanced project management tools.
  • Ensuring projects meet quality standards, adhering to specifications, and conducting inspections.
  • Adherence to monthly targets, relevant regulations, safety standards, EHS Complaince and industry best practices.
  • Experience of Airtel Works, FF1, Project management, Google earth, Letpton tools


Minimum Qualifications & Experience
  • Graduation with 4-7 years of relevant experience


Other Knowledge & Skills
  • Troubleshooting experience of network, equipment and service level faults
  • Ability to write and present a comprehensive vulnerability assessment report.
  • Understanding of domain and related technologies
  • Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.


Key Responsibilities
  1. Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and Create and maintain infrastructure necessary for the growth and upkeep of field and delivery to drive network efficiency and availability.
  2. Experience with project management methodologies and relevant tools. Manage new enhancements/issue resolution.
  3. Governace of partners Identify day to day manual activities, repeat tasks and leading the effort to automate them.
  4. Responsible for monitoring project progress and identifying and mitigating risks and issues that may arise during the project lifecycle, ensuring that all project documentation, including plans, specifications, and change orders, are properly maintained and communicated to all stakeholders.
  5. Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
  6. Ensuring customer satisfaction through effective communication, proactive problem-solving, and delivering high-quality results
  7. The role may be an individual contributor or may lead a small team.


More Info

Job Type:
Permanent Job
Industry:
Telecom/ISP
Function:
Project Management
Employment Type:
Full time

About Company

Tata Communications Limited

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 145384653

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Last Updated: 03-04-2026 05:39:16 AM
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