Sr. Customer Service Executive- Customer Service Operations - Program Management

Overview

The role of the Project Coordinator Level2 is to manage the service delivery for Professional Services towards the Customer for multiple projects. The Project Coordinator will be ultimately responsible for the successful delivery of all projects.

Essential Functions and Key Responsibilities

The Deployment Project Coordinator is responsible for the following

Development and implementation of a project plan for EF&I/Professional Service, maintain the Customer Action Register and the customer documentation package.

Execution of multiple projects, on-time, on budget, following industry practices

Validate site surveys, Nodal/Link acceptance documents & work with Systems design engineers

Manage customer expectations on implementations, interface with customer remotely and in person, manage support partners and implement best install practices and Quality Assurance standards.

Create, maintain and communicate risk assessments, action registers, issues logs, daily reports, communications plan, financial records, project tracker and internal statistical reports.

Host conference calls, present at customer meetings and create presentations.

Report to Service Delivery Manager

Business acumen

Experience & Essential Skills

Communications Skills English (Written, oral) essential

Budgets/business/financial knowledge

Microsoft Project proficient

SharePoint 365 (Desirable)

Project Planning/Managing, methodical thinking

DWDM/SDH in depth knowledge (Desirable)

Quality standards and Audits

Site infrastructure knowledge & Data center connectivity knowledge

Being a team player is paramount

Desirable Skills

PMP certification

Prince 2 practitioner certification (must be current)

Agile practitioner

3+ years project management experience in SDH/DWDM/Metro networks