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Sr. Customer Service Executive - Customer Experience

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  • Posted 15 hours ago
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Job Description

Broad outline of the Role
  • Responsible for post-Sales lifecycle experience management for customers. Operational role that works under direct supervision, responsible for driving sales operations.


Minimum Qualifications & Experience
  • Graduate and/or equivalent degree
  • 0-4 Years experience


Other Knowledge & Skills
  • NIL


Key Responsibilities
  1. Take ownership of customer issues reported, solving their problems by co-ordinating with different teams across the organization
  2. Provide assistance to customers and information on product features.
  3. Data Monitoring and Reporting
  4. Track customer SLAs, customer feedback, governance meeting outcomes etc


More Info

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About Company

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 148329573