Sr. CRE

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we're driven by a mission to build a future we can all trust.

Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others. Over 2200 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India's growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors. Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs. The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry.

Essential Functions / Key Areas of Responsibility

Service support CRE:

• Manage Incidents/Service requests within SLA, tracking SLA

and taking actions in case of deviation.

• Ensures the incident are acknowledged, investigated and resolved as per contract agreement:
  • Response time (MTTA)
  • Resolution time (MTTR)
• Working on an heterogeneous ecosystem and be able to support customer on different technical areas
• Cloud Base Solution offers (AWS, GCP, Docker, Kubernetes…)
• Experience with Application support (Mobile Application and Mobile SDK)
• Monitoring tools (Datadog, Splunk, PagerDuty, …).
• Linux, networking (TCP/IP, Firewall, Load Balancer,
• Security and Cryptography (Certificates, Mutual authentication, KMS, HSM
• Scripting (Bash, Python, Java…)

Minimum Requirements: Skills, Experience & Education

• BS in Computer Science
• 5+ years of experience in operation or support
• Working on shift to offer our customers a 24/7 service
• Good to have experience in managing Splunk App development, scripting and log management solution design
• 5+ years of experience integrating data input from Splunk from other tools such as AWS, Datadog, GCP, private cloud etc
• Knowledge of ITIL and Service Delivery best practices. ITIL certification would be appreciated
• Knowledge on AWS/GCP Cloud, monitoring tools, networking, infrastructure, Linux and mobile application
• Experience in direct cooperation with international customers
• Excellent interpersonal and communication skills

At Thales, we're committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you'll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference - for a safer, greener, and more inclusive world.