Experience
5-8 Years
Job Description
Roles and Responsibilities:
- Platform Management: Maintain SolarWinds and CloudWatch infrastructure.
- Dashboard Creation: Build visual performance dashboards for teams.
- Alarm Optimization: Tune thresholds to minimize alert fatigue.
- Incident Response: Investigate infrastructure performance issues and outages.
- Automation: Script routine monitoring deployments and updates.
- Reporting: Generate weekly capacity and uptime compliance reports.
Qualifications And Education Requirements
- Bachelor's degree.
- Trained in managing Solarwinds and AWS Cloudwatch
- ITIL v4 Foundation Certified
- Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.
Certifications
- SolarWinds Certification: SCP (SolarWinds Certified Professional).
- AWS Certification: AWS SysOps Administrator Associate.
- Network Protocol Knowledge: Strong understanding of SNMP and WMI.
Behavioral Attributes
- Analytical Thinking: Strong problem-solving skills with high attention to data detail.
- Communication: Ability to explain complex data insights to non-technical stakeholders clearly.
- Time Management: Excellent organizational skills to handle multiple reporting deadlines simultaneously.
- Adaptability: Eagerness to learn new platform features and upgrade skills as technologies evolve.
Primary Skills
Required Technical/ Functional Competencies
- SolarWinds NPM/SAM: Advanced configuration and management.
- AWS CloudWatch: Metric collection, alarms, and dashboards.
- Infrastructure Monitoring: Network, server, and application metrics.
- Scripting: Automation using PowerShell, Bash, or Python.
- OS Administration: Intermediate Linux and Windows Server.
- Shifts: US Shifts + Oncall
- Fluent in English, in both oral and written communication.
Desirable Skills
- ITSM Integration: Connecting alerts to ServiceNow or Jira.
- Log Management: AWS CloudWatch Logs.
Accountability
Required Behavioral Competencies
- Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.
Agility
- Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.
Collaboration
- Participates in team activities and reaches out to others in team to achieve common goals.
Customer Focus
- Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.
Communication
- Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.
Drives Results
- Demonstrates a can do attitude and is willing to stretch self to achieve and exceed defined goals/targets.
Certifications
Mandatory: CA, AZ104, MCSA, Business Intelligence Development Certification, Microsoft Certified Azure AI, Azure Data & Azure Administrator; Desirable: OCP, CCP/Yash defined course, Administration level Certification of any Storage Tool/Backup Tool
Mandatory: ITIL V4 Foundation
NCA - Nutanix Certified Associate
