Sr. Consultant

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique and complex situations

Responsibilities

• Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design.
• Responsible for providing a detailed technical design for enterprise solutions.
• Understands a broad spectrum of Micro Focus/OpenText ITOM technology in order to provide part or all of a detailed technical design which meets customer requirements.
• Often leads & front ends small to medium technical projects as part of the or individually.
• Works with and under the direction of the Project/Technical Manager and with customer nominated representatives or independently as a consultant or as a Subject Matter expert to customer.
• Provides advice on solution and integration opportunities to defined segments.
• Communicates across client community and is viewed as adding value.
• Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards.
• Participates in the selling process in delivery reviews and works with sales/principals on pre- sales activities.

Education and Experience Required:

• Any bachelor's degree
• 7+ years of technical experience on Micro Focus/OpenText Service Manager or SMAX
• Must have a certification in ITIL V3 or V4
• Good to be certified in SMAX, AWS, Azure, Kubernetes

Primary Skill set for SPE resource.

• Must have the ability to conduct workshops for ITIL Process, SMAX/SM Entities and prepare design documents.
• Must have the ability to understand RFP and Prepare SMAX/SM and Its integration solution based on RFP.
• Must have hands on experience in Deploying SMAX/SM on HA and DR architectures.
• Must have hands on experience in Upgrading SMAX (Single Hop and Multi Hop)
• Must have hands on experience in Upgrading SM
• Must have hands on experience in full deployment of SMAX/SM and its components along with its integration (Minimum 3 Full Projects)
• Experience in Linux, REST API, Rest Client (Postman), PG Admin (Postgres Client)
• Experience in OPB (On-Premises integration) agent integration 3rd Party tools
• Familiarity in AWS, Azure, GCP, OpenShift, Kubernetes, Docker, and Containers
• Must be an expert in integrations such as Connect IT, UCMDB(NSACM), OBM, LDAP, Email (Inbound and Outbound)
• Knowledge on Integration engine a must
• Knowledge on Configuration Management and Asset Management
• Good to have knowledge on JavaScript's, Python, SQL Queries, or any other programing language.
• Must have the ability to Train Colleagues, Customer and New Joiners
• Good to have knowledge on BI tools like Power BI, Crystal reports.
• Experience of building app(s) in SMAX platform for the customer would be given preference.
• Knowledge on other MF/OT Products is added advantage.