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AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
AWS Support provides global technical support to a wide range of customers using AWS Cloud as they build mission-critical applications on top of AWS services. As a member of the AWS Support team, employed with and working for AWS India, you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within AWS developing these new capabilities.
Key job responsibilities
- To troubleshoot and resolve complex technical problems.
- To review customer's architecture and provide guidance
- To develop and deliver training
- Partner with development teams on complex issues
- Participate in recruiting activities
- Write tools/script to help the team
- Work with leadership on process improvement or strategic initiatives
- To successfully influence stakeholders with individually developed concepts
A day in the life
- Strategic Customer Engagement: Rather than handling daily ticket queues, Sr Cloud Support Engineers focus on proactive customer engagements. You're working directly with enterprise customers on strategic technical discussions.
- Complex Problem Resolution & Knowledge Creation: About 20% of time is dedicated to critical customers, handling escalation events and issues affecting multiple customers. You're not just solving problems-you're creating Centers of Excellence documentation and supportability frameworks that prevent future issues.
- Force Multiplication Through Mentorship: A significant portion involves elevating frontline engineers through monthly syncs with Senior Managers/Site Leads. Your success is measured by how much you enable others to accomplish, not just your individual output.
- Service Improvement & Cross-Functional Collaboration: You serve as Service Excellence Owner for Tier 1 & 2 services, conducting monthly syncs with service teams, submitting Product Feature Requests (PFRs) and bugs, and influencing service roadmaps. You're working across domains with various internal stakeholders.
- Technical Thought Leadership: Creating public-facing content (blogs, videos, articles), contributing to Technical Field Communities (TFCs), and representing AWS at major AWS conferences, and regional summits.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
- Bachelor's degree
- 10+ years of technical experience with in depth understanding and working experience of Apache Hadoop, Distributed system, Apache HBase and NoSQL systems.
- Ability to troubleshoot and resolve Apache HBase related issues in production systems
- Good understanding of Apache Hadoop concepts, components and framework - Yarn, HDFS, High-Availability, backup and restore, security, monitoring and observability, name node, journal nodes, scaling of cluster, Hive, Spark.
- Hands on experience to HBase on Amazon EMR
- Prior working experience with AWS - any or all of EMR, EC2, S3, EBS, DynamoDB, Keyspaces.
- Experienced with Linux system monitoring, analysis with good understanding of Networking concepts and protocols(DNS, TCP/IP, DHCP, HTTPS, etc.)
- Expertise in OLTP and OLAP systems design and performance optimization
- Experience in analyzing complex distributed production deployments, and making recommendations to optimize performance
- Experience managing full application stacks from the OS up through custom applications
- Demonstrated ability to successfully influence stakeholders with individually developed concepts
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 144556589
