Job Description:
We are seeking a highly skilled Sr Cloud Operations professional to join our dynamic IT team. The ideal candidate will have extensive experience in cloud administration, desktop support, access management using Microsoft 365, a foundational understanding of networking, and hands-on experience with cloud services. This role requires both technical expertise and strong interpersonal skills to effectively collaborate with various teams and provide top-notch support to our users. Additionally, experience with audit requirements and compliance standards such as SOC, ISO, or similar frameworks, along with cloud administration and cost management practices, is essential. A basic understanding of IT security principles will also be crucial in ensuring that our cloud and desktop environments remain secure
Key Responsibilities
- Provide expert-level support for cloud and desktop environments, including troubleshooting, maintenance, and configuration of hardware and software.
- Manage user access and permissions using Microsoft 365 Admin Center, ensuring compliance with security policies.
- Oversee and manage cloud services (Azure, AWS, or Google Cloud) to deploy, manage, and optimize applications and virtual desktops.
- Monitor and optimize cloud resource utilization to control costs and ensure efficient allocation across teams.
- Collaborate with cross-functional teams to design and implement scalable cloud and desktop solutions aligned with business requirements.
- Develop and enforce cloud security policies to mitigate vulnerabilities and security threats.
- Ensure compliance with audit frameworks such as SOC, ISO, and related standards; support audit readiness and remediation activities.
- Mentor junior engineers and help desk staff; provide escalation support for complex technical issues.
- Participate in IT initiatives including software rollouts, infrastructure upgrades, and system improvements.
- Stay current with industry best practices in cloud management, cost optimization, and IT security.
- Support implementation of security controls and reporting mechanisms to maintain a secure and compliant environment.
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 68+ years of experience in cloud operations, desktop engineering, or infrastructure roles.
- Strong expertise in Microsoft 365 administration (user lifecycle management, security configurations).
- Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN.
- Hands-on experience with at least one major cloud platform: Azure, AWS, or Google Cloud.
- Experience in cloud resource management and cost optimization strategies.
- Working knowledge of IT security principles and governance frameworks.
- Familiarity with endpoint management tools such as SCCM and Intune (preferred).
- Experience supporting compliance requirements such as SOC, ISO, or equivalent frameworks.
- Strong troubleshooting and analytical skills.
- Excellent communication and stakeholder engagement skills.
- Customer-focused mindset with a commitment to high-quality service delivery.
Preferred Qualifications
- Relevant certifications (e.g., Azure Fundamentals, CompTIA Network+, ITIL).
- Experience with scripting/automation (PowerShell, Python).
- Exposure to Virtual Desktop Infrastructure (VDI) environments.
