The University of the People is seeking an experienced and results-driven Sr Manager- Business Process Optimization (BPO) to lead and manage the optimization of business processes across our organization. The AD will play a critical role in identifying inefficiencies, implementing process improvements, and ensuring the successful delivery of optimized workflows. The AD will be a self-starter, promoting the team, building stakeholder engagement, and creating a small team under him/ her. This position requires strong leadership, analytical abilities, and a deep understanding of process improvement methodologies.
Responsibilities
- Lead the development and implementation of business process optimization strategies to drive efficiency, reduce costs, and improve overall performance.
- Collaborate with senior management to align process improvement initiatives with the organization's strategic goals.
- Communicate the benefits and impacts of process improvements across the organization.
- Oversee the analysis of current business processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
- Implement process mapping, data analysis, and workflow automation to optimize operations and enhance productivity.
- Lead continuous improvement initiatives using methodologies such as Lean, Six Sigma, or BPM (Business Process Management).
- Manage multiple process optimization projects from inception to completion, ensuring timelines, budgets, and goals are met.
- Coordinate with cross-functional teams to ensure the successful execution and integration of optimized processes.
- Work closely with department heads and key stakeholders to understand their needs, challenges, and priorities.
- Facilitate workshops, meetings, and training sessions to ensure alignment and buy-in for process changes.
- Establish metrics and key performance indicators (KPIs) to measure the success of process optimization efforts.
- Monitor the effectiveness of implemented changes and make data-driven adjustments as needed.
- Prepare and present detailed reports and recommendations to senior management.
- Lead, mentor, and develop business process optimization specialists, fostering a culture of continuous improvement.
- Provide guidance and support to team members on best practices and methodologies for process optimization.
- Identify and recommend technological solutions to automate and streamline business processes.
- Collaborate with IT teams to implement new tools and systems that support process optimization efforts.
- Identify potential risks associated with process changes and develop mitigation strategies.
- Ensure all process improvements comply with relevant regulations, policies, and industry standards.
Requirements
- 8+ years of experience in process optimization, business analysis, or a related role, with at least 2 years in a managerial position.
- Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM.
- Proven experience in leading and managing process optimization projects and cross-functional teams.
- Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.
- Proficiency in process mapping, data analysis, and project management software.
- Ability to work in a fast-paced environment and manage multiple processes simultaneously.
- High level of responsibility, organizational skills, and the ability to think strategically.
- Big advantage: Worked for a University/ Education/ Ed-tech organization.
- Bachelor's degree in business administration, Operations Management, Industrial Engineering, or a related field.
- Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM (Business Process Management).
- Certification in Lean Six Sigma (Green Belt, Black Belt) or similar process improvement methodologies is a must.
This job was posted by Komala S from University of the People.
