Experience: 5+ Years
Employment Type: Full-time
Shift: 4 PM IST to 1 AM IST
Location: Remote
Role Overview
We are looking for an experienced Senior Business Analyst with strong Travel domain expertise who can bridge the gap between business stakeholders and technical teams. The ideal candidate should have hands-on experience in gathering requirements, analyzing travel business workflows, and driving digital transformation initiatives.
Key Responsibilities:
Business Analysis & Stakeholder Management
- Collaborate with business stakeholders to gather, analyze, and document requirements.
- Conduct workshops, stakeholder interviews, and requirement discovery sessions.
- Translate business needs into functional and technical specifications.
- Act as a liaison between business, product, and development teams.
Travel Domain Expertise
- Understand and analyze travel industry workflows including:
- Flight, hotel, and car booking systems
- GDS integrations (Amadeus, Sabre, Travelport)
- Booking engines and reservation systems
- Pricing, ticketing, and travel inventory management
- Provide domain-driven insights and recommendations.
Documentation & Process Improvement
- Prepare BRD, FRD, user stories, and process flow diagrams.
- Define acceptance criteria and support UAT activities.
- Identify process gaps and recommend improvements.
- Support Agile/Scrum ceremonies and backlog grooming.
Delivery & Collaboration
- Work closely with Product Owners, Architects, and Developers.
- Ensure requirements traceability throughout the SDLC.
- Support project planning and sprint execution.
Required Skills & Qualifications
- 5+ years of experience as a Business Analyst.
- Proven experience in Travel / Hospitality / OTA / Airline domain.
- Strong knowledge of GDS (Amadeus, Sabre, Travelport).
- Experience with Agile / Scrum methodologies.
- Excellent communication and stakeholder management skills.
- Strong documentation and analytical skills.
Preferred Skills
- Experience with APIs and system integrations.
- Knowledge of CRM, booking platforms, or CMS.
- Exposure to digital transformation or AI initiatives is a plus.
- Experience working with global clients (US/Europe).
