Sr. Business Analyst - Salesforce Administration Job

Experience

3-5 Years

Job Description

. Collaborate with stakeholders to identify and document business requirements.
. Collaborate with cross-functional teams to gather, analyze, and interpret data.
. Assist in the design and implementation of business processes.
. Conduct research and analysis to support project decisions.
. Monitor project progress and communicate updates to stakeholders.
. Identify and escalate project risks and issues to management.
. Analyze and document complex business processes and systems.

Required Technical/ Functional Competencies

Requirements Gathering and Analysis:

• Working knowledge of requirement management processes and requirement analysis processes, tools & methodologies.
• Able to analyze the impact of change requested/ enhancement/ defect fix and identify dependencies or interrelationships among requirements & transition requirements for engagement.

Process Modeling:

• Familiarity with standard process modeling notations and tools.
• Ability to create basic process models.

Data Analysis:

• Proficient in various data analysis techniques and tools.
• Ability to perform complex data analysis tasks.
• Ability to conduct data analysis workshops and analyze business data.

Business Process Improvement:

• Familiarity with standard process improvement methodologies and tools.
• Ability to identify basic process improvement opportunities.

Stakeholder Management:

• Familiarity with stakeholder management techniques.
• Ability to manage basic stakeholder relationships.

Solution Design:

• Awareness of solution design techniques.
• Can create simple solution designs using established design patterns and guidelines, to meet business requirements under guidance.

Required Behavioral Competencies

Accountability:

• Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.

Collaboration:

• Participates in team activities and reaches out to others in team to achieve common goals.

Agility:

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Customer Focus:

• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

• Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.

Drives Results:

• Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.

Certifications