About The Job
The Business Analyst role focuses on deeply understanding university workfl ows, documenting precise requirements, and ensuring implementations match agreed business outcomes across CRM/SIS ecosystems like Salesforce, Slate, Ellucian, and PeopleSoft.
About EDMO
EDMO is a pioneering AI-powered educational technology company transforming higher education through intelligent automation. EDMO specializes in Document intelligence, Conversation intelligence, and Agentic AI systems that streamline admissions, transfer credit evaluation, and student engagement for US universities.
Our Culture
- Growth mindset with continuous learning and skill development.
- Innovation first, using AI and modern platforms for smart solutions.
- Excellence in quality while moving with speed and agility.
- Impact measured through improved student and institutional outcomes.
Position overview
The Business Analyst acts as the bridge between client stakeholders, product, and engineering for specific implementations and features. This role is responsible for requirements elicitation, process mapping, gap analysis, and acceptance validation—not roadmap ownership.
Key responsibilities
- Engage with US university stakeholders (admissions, enrollment, IT, CRM/SIS admins) to gather and clarify business requirements through workshops, interviews, and discovery sessions.
- Translate business needs into detailed user stories, functional specs, and acceptance criteria for engineering and QA teams.
- Map current-state and future-state processes across CRM/SIS and EDMO (e.g., Salesforce Slate/Ellucian EDMO workflows), identifying bottlenecks and optimization opportunities.
- Perform gap analysis between institutional requirements and EDMO's product capabilities, recommending configuration vs. customization paths in partnership with Product Management.
- Create and maintain artifacts such as process flows, data mapping documents, integration specifications, and business rules catalogues.
- Serve as the primary point of contact for requirements clarification for engineering during sprints, ensuring no ambiguity on what needs to be built at the story level.
- Support test case design and UAT by validating that delivered features align with documented requirements and edge cases.
- Track feedback from implementations and surface structured insights and patterns to Product Managers for roadmap consideration, without owning the roadmap itself.
- Collaborate with Customer Success and Implementation teams on client-facing documentation (BRDs, solution outlines, training materials).
