In this vital role, the Instructional Designer (ID), Global Learning Solutions (GLS), reports to the Sr. Manager, Instructional Design Team Lead, and supports Global Learning & Performance (GL&P) Learning Professionals across all regions and sites in the US, Europe, Intercontinental, and JAPAC.
The ID partners closely with commercial learning professionals and marketers to understand performance challenges and desired work outputs. The ID combines their understanding of Amgen's products and commercial staff needs with standard methodologies in Instructional Design while delivering best-in-class performance support, training, and communications solutions for clients. The ID follows creative design standards to ensure all assigned deliverables are met.
Key Responsibilities
- Consults with GLS and/or functional learning partners to ensure the most appropriate learning solutions are proposed.
- Provides instructional design support on learning projects.
- Employs ID standard methodologies in the execution of project deliverables, including design documents, content outlines, workshop materials, performance support tools, and eLearning modules.
- Works as needed with vendors, shared service providers, and contract workers to develop and deliver training deliverables.
- Supports the identification and if needed, the creation of media assets.
- Works with learning clients to ensure governance, design, and development processes are followed.
- Maintains functional partnerships with appropriate functional representatives.
- Provides thought leadership on new and innovative ways in Instructional Design.
- Executes on the annual goals of the group and the department.
- Partners with GL&P colleagues to find opportunities for collaboration, process improvement, and resource sharing.
What We Expect of You
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications
- Master's degree and 1 to 3 years of Training & Development experience OR
- Bachelor's degree and 3 to 5 years of Training & Development experience OR
- Diploma and 7 to 9 years of Training & Development experience
- Minimum of 8+ years as an Instructional Designer or Training & Development professional supporting a multinational organization.
- Experience conducting training needs analysis to identify appropriate learning solutions.
- Experience with eLearning authoring tools and instructional technology (i.e., Articulate Storyline, Rise, Adobe Creative Suite, Vyond, etc.).
- Experience in a clinical trial-related role and/or knowledge of the clinical trial/drug development process.
Preferred Qualifications
- Excellent knowledge of learning theories and instructional design models.
- Consulting and Stakeholder Management Skills.
- Experience developing rapid design solutions.
- Experience with Microsoft tools, including Sharepoint, Teams, and Forms.
- Experience implementing learning interventions to meet accessibility requirements (such as WCAG).
- Experience managing translations in learning deliverables.
Soft Skills
- Excellent analytical and troubleshooting skills.
- Strong verbal and written communication skills.
- Strong consulting skills.
- Ability to work effectively with global, virtual teams.
- Ability to work independently.
- High degree of initiative and self-motivation.
- Ability to manage multiple priorities successfully.
- Team-oriented, with a focus on achieving team goals.
- Project management skills.
- Strong service orientation and high standards of excellence and business enablement.
- Written and verbal English proficiency.
