Sr Associate Technical Support Delivery Analyst - Integrations

• 2+ years of customer support engineering experience,
• providing technical support for software and environment issues
• for enterprise software applications: SaaS, Oracle, SAP, Netsuite,
• Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or
• Cornerstone.
• 2+ years of experience supporting or implementing integration
• solutions or related SaaS /ERP enterprise products.

Technical Expertise:

• Proven hands-on experience in creating Core Connector Worker
• integrations and Outbound Studio integrations with APIs (web
• services) and/or have hand-on with similar toolset i.e. MuleSoft
• Anypoint Platform, Boomi, Zapier.
• Proficiency in using tools like Postman and SOAP UI for API web
• service testing and troubleshooting.
• Strong understanding of AWS or GCP, with cloud certifications or
• hands-on experience in these environments.
• Expertise in analyzing and troubleshooting flowcharts and design
• documents related to end-to-end development of integrations.

Additional Skills:

• Familiarity with integration tools and technologies, ensuring
• seamless data exchange and workflow automation.
• Ability to diagnose and resolve complex technical issues involving
• integrations, APIs, and system configurations.
• Strong analytical skills to interpret integration logic and identify
• potential optimizations or improvements.

Other Qualifications

• Strong planning, scheduling, and organization skills.
• Excellent verbal and written communication skills.
• Ability to absorb new technologies and features quickly.
• Excellent analytical, problem solving, and multi-tasking skills
• Ability to work in a fast paced, dynamic, and fun team environment
• A team player attitude, who will work across the organization and
• company to continue improving the way we serve our customers.
• Ability to deal with the stress related to escalation impact and
• resolution timeframes and conflicting/competing priorities