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Validate customer cease request in CFD portal
Check all the customer details are available in our provisioning inventories.
Log the A-ref in SFDC / CFD and submit the request
Creating cease order form with all mandatory information. (like Requestor, Customer Contact, Circuit reference, other associated references, Billing ref & Customer required date)
Analyze and validate the order form and raise cease order based on the provisioning system.
Perform and execute soft cease and Hard cease for transmission end.
Recover the Vodafone kit (Radio/Router / ADVA or Mux) from Customer end.
Update the customer details in service and network inventories
Handling escalations & resolving planning related issues
Should keep good quality of work, maintain data integrity
Quick response to customer queries
Co-ordinating with the Project managers in providing solution to complex situations.
New Process UAT/NPD support and training the team as required New Joiners training and Assessment
Identification of process improvement areas and volunteer for new initiatives
Minimum Qualifications & Experience
Key Responsibilities
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.
Job ID: 148696871
Skills:
service delivery, Inventory Management, Msoffice, planning&design, telecom
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