Sr Associate Business Analyst

In this vital role, you'll join a collaborative team that implements and supports Integrated Case Management Systems on existing and future technologies. You'll wear several hats, including gathering requirements, overseeing implementation, and analyzing and resolving issues related to case intake and data transfer across integrated systems. By collaborating closely with various teams, you'll develop insights and implement solutions to improve system performance, ensuring reliable and efficient data processing.

Roles & Responsibilities

• Develop and implement business process improvements to enhance efficiency and effectiveness.
• Monitor, troubleshoot, and resolve issues related to case intake and case processing across multiple systems.
• Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues.
• Collaborate on the development of test plans and scenarios to ensure robust validation of system updates, patches, and new features.
• Perform regression testing to verify that changes do not negatively impact existing system functionality.

Basic Qualifications

• Master's degree with 1 to 3 years of Life Science/Biotechnology/Pharmacology/Information Systems experience; OR
• Bachelor's degree with 3 to 5 years of Life Science/Biotechnology/Pharmacology/Information Systems experience; OR
• Diploma with 7 to 9 years of Life Science/Biotechnology/Pharmacology/Information Systems experience.

Must-Have Skills

• Experience in writing user requirements and acceptance criteria in agile project management systems such as Jira.
• Good communication skills and the ability to communicate with Product Managers and business stakeholders to define scope and value for new developments.
• Hands-on experience with the ITIL framework and methodologies like Scrum.
• Knowledge of the SDLC process, including requirements, design, testing, data analysis, and change control.

Good-to-Have Skills

• Hands-on experience in HP ALM, Jira, Visio, document management systems (e.g., Veeva), and ServiceNow.
• Experience in management of requirements specifications documents and requirements traceability matrix.
• Experience with DevOps, Continuous Integration, and Continuous Delivery methodology, and CRM systems.

Soft Skills

• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work effectively with global, virtual teams.
• High degree of initiative and self-motivation.
• Team-oriented, with a focus on achieving team goals.