In this vital role, you will be responsible for business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams. This role involves working closely with Veeva Vault CTMS business customers, Veeva engineers, data engineers, and AI/ML engineers to ensure that the technical requirements for upcoming development are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems. You will collaborate with Product Managers and developers to maintain an efficient and consistent process, ensuring quality work from the team.
Roles & Responsibilities
- Collaborate with System Architects and Product Managers to manage business analysis activities for Veeva Vault CTMS system, ensuring alignment with engineering and product goals.
- Capture the voice of the customer to define business processes and product needs.
- Work with Product Managers and customers to define scope and value for new developments.
- Collaborate with Veeva Vault CTMS business collaborators, Amgen Engineering teams, and Veeva consultants to prioritize release scopes and refine the Product backlog.
- Support the implementation and integrations of Veeva Vault CTMS with other Amgen systems.
- Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs.
- Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team.
- Clearly express features in User Stories/requirements so all team members and collaborators understand how they fit into the product backlog.
- Ensure Acceptance Criteria and Definition of Done are well-defined.
- Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs.
- Stay focused on software development to ensure it meets requirements, providing proactive feedback to collaborators.
- Develop and implement effective product demonstrations for internal and external customers.
- Maintain accurate documentation of configurations, processes, and changes.
Basic Qualifications
- Master's degree and 1 to 3 years of Life Science/Biotechnology/Pharmacology/Information Systems experience
- OR
- Bachelor's degree and 3 to 5 years of Life Science/Biotechnology/Pharmacology/Information Systems experience
- OR
- Diploma and 7 to 9 years of Life Science/Biotechnology/Pharmacology/Information Systems experience
Preferred Qualifications
- Excellent problem-solving skills and a passion for tackling complex challenges in drug discovery with technology.
- Experience with Agile software development methodologies (Scrum).
- Good communication skills and the ability to collaborate with senior leadership with confidence and clarity.
- Experience in writing requirements for the development of modern web applications.
- Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA.
Good-to-Have Skills
- Familiarity with Veeva Clinical Platform, especially Veeva Vault CTMS system.
- Experience in managing product features for PI planning and developing product roadmaps and user journeys.
- Technical thought leadership.
- Able to communicate technical or complex subject matters in business terms.
- Experience of DevOps, Continuous Integration, and Continuous Delivery methodology.
- SAFe for Teams certification (preferred).
- Certifications in Veeva products (Preferred).
- Certified Business Analysis Professional (Preferred).
Soft Skills
- Able to work under minimal supervision.
- Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work.
- Excellent analytical and gap/fit assessment skills.
- Strong verbal and written communication skills.
- Ability to work effectively with global, virtual teams.
- High degree of initiative and self-motivation.
- Ability to manage multiple priorities successfully.
- Team-oriented, with a focus on achieving team goals.
- Strong presentation and public speaking skills.
