About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.on Technology, Operations and Finance Shared Services.
About Businessline/Function :
We at ITIP provide comprehensive IT infrastructure support through our support model of a 24*7 Service Desk and Desk-side Support. Our scope of services ranges across Datacentre, Networks, Voice, Security, Data, Storage, Servers, Middleware, Compute and End user collaborative Services in Production and UAT environments.
We strive to provide the most conducive IT solutions and seamless support services to our stakeholders.
We execute and participate in local, regional BCP/DR drills.
Job Title:
Sr. Analyst
Date:
Department:
ITIP Voice & Video
Location:
Infinity, Mumbai
Business Line / Function:
ITIP
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
0
Directorship / Registration:
NA
Position Purpose
The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant & support the Bank's Trading Voice and Voice Recording infrastructure. The candidate will be part of a new dynamic team supporting BNPP Front Office Users across multiple systems.
Responsibilities
Direct Responsibilities
- Monitor and support the Bank's Trading Voice and Voice Recording Infrastructure
- Responsible for Level 1 and Level 2 troubleshooting as well as BAU activities
- Trading Voice Systems support:
- IPC Unigy
- Voice Recording Systems support:
- Nice Trading Recording (NTR)
- Nice Fusion
- Verint Verba
- Perform ready for business checks.
- Troubleshooting any Trading Voice & Recording related issues
- Collect metrics for Third Line escalation.
- Create reports for Trading Voice Recording Operations and Senior Management teams.
- Create reports for Voice Recording Operations and Compliance/Litigation teams.
- Adhere to Internal Controls and procedures.
- Ensure deadlines and SLA are met.
- Collaborate with members of the vNOC in other Regions to ensure a continuous effort in resolving issues and knowledge sharing.
- Weekend work and On-Call schedule support required.
Technical & Behavioral Competencies
- In depth knowledge of Trading Voice Systems:
- IPC UNIGY Version 4
- In depth knowledge of Voice Recording Systems:
- NICE NTR
- NICE FUSION
- VERINT VERBA
- In-Depth knowledge of Private wires and Hoot Networks.
- Professional experience, documenting, planning and managing platforms through their life cycle
- Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
- Excellent problem-solving skills.
- Excellent customer-service and interpersonal skills.
- Excellent communication skills.
- Ability to prioritize along with good time management skills.
- Ability to collect and analyse Systems Trace Logs.
- Ability to work as part of a Global team.
- Desire to learn and adapt to new technology skillsets.
Specific Qualifications (if Required)
- 5+ Years experience in a similar Trading Voice Support Role.
- Holder of IPC Unigy, Verba and NICE (NTR, NTRX) certification is a strong plus
- CCNA and/or CCNA Voice Certifications is preferred but not mandatory
- Client-oriented, strong communication and organization skills
- Self-starter
- Ability to work under pressure
- Fluent in English (Cantonese/Mandarin and/or French are a plus)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Communication skills - oral & written
Creativity & Innovation / Problem solving
Creativity & Innovation / Problem solving
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Ability to manage a project
Ability to manage / facilitate a meeting, seminar, committee, training
Ability to inspire others & generate people's commitment
Ability To Develop Others & Improve Their Skills
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 3 years
Other/Specific Qualifications (if Required)
NA
Primary Location
IN-MH-Mumbai
Job Type
Standard / Permanent
Job
INFORMATION TECHNOLOGY
Education Level
Bachelor Degree or equivalent ( = 3 years)
Experience Level
At least 3 years
Schedule
Full-time
