Company Overview
The Collections Specialist is responsible for managing the accounts receivable portfolio for commercial customers, with a focus on improving the timeliness of payments and reducing aging balances. This role follows a structured collection process, maintains professional customer communication, and collaborates with internal teams to resolve discrepancies impacting payment.
Strong email and phone communication skills, persistence, and professionalism are critical to success in this role.
Job Summary And Responsibilities
- Manage and monitor accounts receivable aging for commercial customers
- Execute a structured collection process to improve payment timeliness and reduce delinquency
- Conduct proactive outreach via phone and email regarding outstanding balances
- Maintain consistent follow-up cadence based on aging thresholds
- Document all collection activities and customer communications
- Identify, research, and escalate billing disputes or discrepancies to appropriate internal resources (billing, operations, finance, etc.)
- Partner with internal teams to assist in resolution of invoice or payment issues
- Reconcile customer accounts and validate applied payments
- Provide status updates on aging trends and high-risk accounts
- Support month-end AR reporting and analysis as needed
Job Requirements And Qualifications
- 2+ years of collections or accounts receivable experience (commercial environment preferred)
- Experience working within an ERP system; familiarity with Costpoint accounting system is preferred
- Strong understanding of AR aging and collection cycles
- Excellent written and verbal communication skills
- Professional, customer-focused demeanor
- Ability to manage multiple accounts and prioritize effectively
- Strong problem-solving and follow-through skills
- Proficiency in Microsoft Excel and Microsoft Office Suite
Key Competencies
- Financial acumen
- Systems-oriented mindset
- Detail-focused execution
- Problem-solving ability
- Cross-functional communication
