Key Result Areas

Supporting Actions

Application Uptime & Reliability

- Maintain 99% uptime for non-core applications
- Daily health checks, proactive alerting
- Zero unplanned outages

Batch (EOD/BOD) & Scheduler Management

- 98% successful EOD/BOD jobs
- Publish job status reports
- Reduce batch failures by 20% YoY

Incident & Problem Management

- 95% incidents resolved within SLA
- MTTR reduction by 20%
- Zero repeat incidents through preventive actions

DR / BCP Readiness

- 100% DR drill success
- Errorfree switchover/fallback
- DR documentation updated quarterly

API/Gateway Performance

- API gateway success rate 98%
- Monitor latency, timeouts, circuit breaker events
- Ensure certificate renewal before expiry

Team Leadership & Stakeholder Management

- Daily task allocation & monitoring
- Weekly RCA reviews, training & capability building
- Positive stakeholder satisfaction (4.3/5)

Release Readiness & Change Governance

- 100% pre/postdeployment validations
- Change success rate 98%
- CAB / documentation compliance